Robo Shop Operations Leader — US Growth & P&L

Pop-Mart-Americas-Inc.; Culver City (CA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

401k

Health insurance

Paid time off (PTO)

Paid sick leave

Family leave

Job summary

POP MART Americas Inc. seeks a senior operations leader to own the U.S. ROBO Shop business end to end, including profit targets and annual planning. You will develop growth plans, prioritize markets, and negotiate placements with landlords to accelerate expansion.

You will oversee new machine rollouts, monitor key metrics, partner with merchandising and logistics, and manage vendors. Travel up to ~50% is required as the network scales.

Qualifications

• Bachelor's degree in Business, Operations, or related field.
• 8+ years in retail operations or vending/automated retail.
• 3+ years leading teams across multiple locations.
• Proven P&L ownership and profitability growth.
• Experience with site expansion: site selection and landlord negotiations.
• Strong analytical skills using performance data and dashboards.
• Excellent communication and stakeholder management.
• Willingness to travel ~50% within the U.S.

Responsibilities

• Own the U.S. ROBO Shop business end to end, including the annual business plan, sales and profitability targets, and the channel P&L.
• Develop and execute the U.S. ROBO growth strategy aligned with NA retail strategy and global HQ direction.
• Lead the ROBO expansion roadmap, including market prioritization and lease negotiations.
• Oversee new machine rollouts from site readiness to launch and opening execution.
• Monitor KPIs and drive action plans to improve results across locations.
• Set operating standards and SOPs for machine management, restocking, and maintenance.
• Partner with Merchandise, Planning, and Logistics on assortment and launches.
• Manage third-party service providers and vendor performance.
• Lead, coach, and develop Operations District Managers and field teams.
• Report performance and insights to Head of Retail and senior leadership.
• Lead regional projects supporting the broader retail strategy and events.

Skills

P&L ownership

Network expansion

Data analysis

Vendor management

Leadership

Communication

Travel coordination

Education

Bachelor's degree in Business/Operations or related field

Job description

POP MART Americas Inc. seeks a senior operations leader to own the U.S. ROBO Shop business end to end, including profit targets and annual planning. You will develop growth plans, prioritize markets, and negotiate placements with landlords to accelerate expansion.

You will oversee new machine rollouts, monitor key metrics, partner with merchandising and logistics, and manage vendors. Travel up to ~50% is required as the network scales.