Robbins Front Desk

Young Mens Christian Association Of The Chesapeake Inc; Cambridge (MD); On-site; USD 19,286 - 24,796; Full time

Job summary

YMCA in Cambridge, MD is seeking a Member Services Associate to deliver excellent service to members, guests, and program participants, while promoting memberships and programs.

Responsibilities include conducting tours for prospective members, signing them up for memberships and events, building relationships, resolving concerns, and ensuring lobby areas are clean and organized in line with YMCA policies.

Qualifications

• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Previous customer service, sales or related experience.
• Basic knowledge of computers.
• Certifications required within 30 days of hire: CPR/AED, and First Aid.

Responsibilities

• Delivers excellent service to members, guests, and program participants in person and on the phone.
• Promotes memberships and programs; maintains cleanliness and organization of the lobby area.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.

Skills

Customer service

Sales

Interpersonal skills

Problem solving

Communication

Tools

Computer literacy

Job description

POSITION SUMMARY:Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area.ESSENTIAL FUNCTIONS:Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.Signs members and participants up for various programs and events.Builds relationships with members; helps members connect with one another and the YMCA.Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.Applies all YMCA policies dealing with member services.QUALIFICATIONS:Certifications required within 30 days of hire: CPR/AED, and First Aid.Excellent interpersonal and problem solving skills.Ability to relate effectively to diverse groups of people from all social and economic segments of the community.Previous customer service, sales or related experience.Basic knowledge of computers.