Front Desk Representative

YMCA of Central Stark County; Uniontown (OH); On-site; USD 13,240 - 18,857; Part time

Job summary

YMCA of Central Stark County in Uniontown is hiring for a position focused on providing excellent service to members and guests. Responsibilities include promoting memberships, resolving concerns, and building relationships within the community. Applicants should have strong listening skills, empathy, and previous customer service experience. The position offers flexible daytime and evening shifts, requiring approximately 15-20 hours per week, including 2 weekend shifts per month, with a pay rate of $11.65/hour based on experience.

Qualifications

• Eagerness to welcome, connect, and engage with others.
• Strong listener with the ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.

Responsibilities

• Provide excellent service to members, guests, and program participants.
• Handle and resolve concerns.
• Promote and sell memberships and programs.
• Build relationships and connect community members to the YMCA.

Skills

Customer service orientation

Strong listening skills

Empathy

Problem-solving abilities

Ability to relate to diverse groups

Job description

POSITION SUMMARY

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. Delivers excellent service to all members, guests, and program participants, Responds to member and guest needs. Promotes membership and programs provided by the YMCA.

RATE OF PAY

$11.65/hour commensurate w/ experience

AVAILABLE HOURS

• Daytime and Evening shifts available.
• Must also be able to work 2 weekend shifts per month.
• Approximately 15-20 total hours per week.

QUALIFICATIONS

• Eagerness to welcome, connect, and engage with others.
• Strong listener with the ability to empathize and problem solve.
• Ability to relate effectively to diverse groups of people.
• Previous customer service, sales, or related experience.

ESSENTIAL FUNCTIONS

• Provides excellent service to members, guests, and program participants contributing to member engagement.
• Handles and resolves concerns.
• Promotes and sells memberships and programs.
• Builds relationships and helps connect community members to the YMCA.