Customer Center Specialist

PACCAR Parts

Renton (WA)

On-site

USD 62,000 - 85,000

Full time

2 days ago

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Benefits offered by this job

401k with up to a 5% company match

Pension plan

Paid time off

Tuition reimbursement

Health, dental, and vision plans

Job summary

PACCAR Parts is seeking a Customer Center Specialist in Renton, WA to deliver excellent service by routing the right resources for each incident and coordinating with dealers. You will monitor progress, document activities, and communicate with customers and teams while ensuring payment methods are set and feedback is provided per procedure.

The role supports non-emergency scheduling for trucks and maintenance contracts, with a shift that may include nights, weekends or holidays.

Qualifications

Bachelor's degree or actively pursuing, preferred
Excellent communication skills
Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations
Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
Strong PC capabilities
Good organizational skills with ability to effectively prioritize
Self-starter who is effective working under limited supervision
Ability to work a flexible shift including nights, weekends, and/or holidays
Bilingual (Spanish, French or Punjabi) a plus but not required
Experience with SalesForce or other CRM experience desired.

Responsibilities

Determine and deploy the appropriate service resource.
Monitor job progress and provide timely updates to our customers.
Document details of each activity associated with each incident.
Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.
Establish and assure method of payment.
Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.
Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.

Skills

Communication skills

Customer service

Mechanical aptitude

PC capabilities

Organizational skills

Self-starter

Flexible shift

Bilingual

CRM experience

Education

Bachelor's degree or actively pursuing

Tools

Salesforce

Job description

Requisition Summary

As a PACCAR Parts Customer Center Specialist, you will deliver excellent service to our customers by identifying and deploying the best resource for their specific needs. You will arrange emergency roadside service through our network of service providers, driving business to our world-class dealers and products. This key role is a great way to learn about PACCAR Parts from the front lines and gain useful insights. You will support essential drivers every day, making a positive impact on their business, our business, and the well-being of the greater supply chain.

Job Functions / Responsibilities

Determine and deploy the appropriate service resource.
Monitor job progress and provide timely updates to our customers.
Document details of each activity associated with each incident.
Communicate effectively with various team members simultaneously to ensure that the appropriate actions are being pursued on behalf of the customer.
Establish and assure method of payment.
Provide feedback (direct contact or written report) to dealers, customers, and appropriate PACCAR entities per procedure.
Provide non-emergency service scheduling for trucks and other support for contract maintenance customers.

Qualifications

Bachelor's degree or actively pursuing, preferred
Excellent communication skills
Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations
Reasonable mechanical aptitude (specific truck knowledge desirable but not required)
Strong PC capabilities
Good organizational skills with ability to effectively prioritize
Self-starter who is effective working under limited supervision
Ability to work a flexible shift including nights, weekends, and/or holidays
Bilingual (Spanish, French or Punjabi) a plus but not required
Experience with SalesForce or other CRM experience desired.

Additional Job Board Information

PACCAR Benefits

401k with up to a 5% company match
Fully funded pension plan that provides monthly benefits after retirement
Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
Tuition reimbursement for continued education
Medical, dental, and vision plans for you and your family
Flexible spending accounts (FSA) and health savings account (HSA)
Paid short-and long-term disability programs
Life and accidental death and dismemberment insurance
EAP services including wellness plans, estate planning, financial counseling and more
This position is eligible for a holiday gift

Salary Range

At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $62,000 - $85,030 annually. Additionally, this role is eligible for the full range of benefit options listed above.

Additional Information

PACCAR is an Equal Opportunity Employer/Protected Veteran/Disability.
PACCAR Parts is an E-Verify Employer
PACCAR has success with diverse teams of employees working together to achieve excellent results. Having a diverse and inclusive work environment ensures PACCAR has the talent needed to conduct business today and in the future by leveraging different backgrounds, skills, and viewpoints. We believe diversity in the workplace increases innovation, results in better decisions and increases employee engagement.

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.