Roadside Service Technician, Tow

AAA Oregon/Idaho; Meridian (ID); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

401(k) employer contribution

AAA membership

Professional advancement opportunities

Job summary

AAA Oregon/Idaho is seeking a Roadside Tow Technician to operate a AAA-owned service truck in the Portland metro area, responding to roadside requests from members. You will deliver tire changes, fuel, and battery service with a focus on safety and professionalism.

Requirements include 2+ years driving and customer service, valid license with clean record (CDL not required), and ability to lift up to 75 pounds. DOT medical card must be obtained after starting.

Qualifications

• 2+ years of driving and customer service experience preferred – We Train!
• Valid drivers' license required with an excellent driving record. Position does not require a CDL, however previous towing experience is a plus!
• Successful completion of a criminal background screening, DMV background screening, employment verification, and pre-employment drug screen (including cannabis) required.
• Tow Technicians must be 21 years or older and are required to obtain a DOT Medical card certification after starting employment.
• Able to balance, bend, kneel, and lift up to 75 pounds.
• Self-motivated with a sense of urgency and desire to help others
• Ability to problem solve and stay positive and calm under pressure

Responsibilities

• Respond to roadside assistance requests from AAA members in the Portland metro area.
• Perform tire changes, fuel delivery, battery service, or minor mechanical repairs.
• Create a safe environment for yourself, teammates, and members while completing service calls.

Skills

Driving experience

Customer service

Non-CDL towing

Job description

Do you have a passion for automotive and helping others? Join us to become a roadside hero!

Location:

Portland and Tualatin Fleet locations

Shifts currently available:

• Friday to Monday 8:00am to 6:30pm (4x10)
• Saturday to Tuesdays 10:00am to 8:30pm (4x10)

Pay

Starting at $24.00, plus up to an additional $3.75 per hour for shift and bilingual differentials along with quarterly safety and other incentives. Weekend shifts average $25.00 and overnight $26.25 per hour.

Commercial driving, Non-CDL, experience starting wage will range between $24.00 to $27.00 per hour based on years of experience.

Full Benefits

• Generous employee and family health and dental insurance (75% employer paid!), up to 9% 401(k) employer contribution, life and disability insurance, free AAA membership, professional advancement opportunities, and more.

About the Role

As a Roadside Tow Technician for AAA Oregon/Idaho, you'll operate a AAA-owned service truck (either flat-bed or wheel lift truck) throughout the Portland metro area, responding to roadside assistance requests from AAA members.

Your job is to provide exceptional service while helping members safely and efficiently resolve their roadside issues. Whether performing tire changes, fuel delivery, battery service, or minor mechanical repairs, you will be responsible for creating a safe environment for yourself, your teammates, and the members you serve.

Our focus is to keep members "On the Go" while ensuring every service call is completed thoroughly with professionalism, sound judgment, and a commitment to safety.

AAA is a not-for-profit, service-based organization. Roadside assistance is one of the primary reasons members join and remain with AAA. As a roadside hero, you play a critical role in our success. Your sense of urgency, technical skills, commitment to safe work practices, and desire to help others build trust and create positive experiences for members every day.

Key Skills and Requirements:

• 2+ years of driving and customer service experience preferred – We Train!
  • Valid drivers' license required with an excellent driving record.Position does not require a CDL, however previous towing experience is a plus!
  • Successful completion of a criminal background screening, DMV background screening, employment verification, and pre-employment drug screen (including cannabis) required.
• Tow Technicians must be 21 years or older and are required to obtain a DOT Medical card certification after starting employment.
• Able to balance, bend, kneel, and lift up to 75 pounds.
• Self-motivated with a sense of urgency and desire to help others
• Ability to problem solve and stay positive and calm under pressure

Our Commitment to Safety

We believe every employee deserves to return home safely at the end of their shift, and every member deserves assistance delivered with care and confidence. Safety is more than a policy at AAA Oregon/Idaho; it is a shared commitment that guides our decisions, actions, and service. We invest in training, equipment, and best practices that empower our team members to work safely while providing exceptional support to the members who depend on us.

See our attached job description for additional details about the role.