Roadside Assistance Technician / Tow Driver

acg; Denver (CO); On-site; USD 21,600 - 26,400; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with employer match

Paid Time Off (PTO)

Job summary

ACG is looking for a Roadside Assistance Technician in Denver, Colorado, to join our Emergency Roadside Assistance Team. You will provide critical service to members by helping them with vehicle issues and ensuring their safety on the road.

The position offers a pay rate of $24.04 per hour along with various benefits, including a $1,000 sign-on bonus, medical benefits, and a great work environment.

Qualifications

• Valid driver's license with minimal infractions.
• Minimum 21 years of age.
• Ability to pass drug screening and background checks.

Responsibilities

• Operate service truck to assist AAA members.
• Utilize GPS and maps for locating breakdowns.
• Provide roadside assistance including fuel, batteries, and tire service.

Skills

Customer service skills

Ability to lift up to 75 pounds

Experience with tablets/electronic devices

Education

High school diploma or equivalent

Job description

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type

Full time

Exempt/Non Exempt

Hourly

A day-in-the-life of a Roadside Assistance Technician

As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”. Why, you might ask? Well, it’s simple. They provide peace of mind to our members through identifying and navigating vehicle problems and delivering applicable services to get them safely back on the road.

In this role, you will have the opportunity to:

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees & other motorists
• Utilize GPS and maps to locate member breakdown locations
• Service vehicles by providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
• Arrange for or tow member’s vehicle when it cannot be started or is unsafe to drive
• Ensure 100% member satisfaction by providing excellent customer service
• Offer value to members through On-the-Go Tow or battery tests / sales
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events

How we reward our employees

In addition to a competitive starting salary, ACG offers excellent and comprehensive benefits packages:

• Hourly rate: $24.04 for Colorado Employees
• Overtime earning potential at time and a half the hourly wage
• Shift premiums: 5% for hours worked between 5 pm and 11 pm and 10% for hours worked between 11 pm and 5 am
• $1,000 sign on bonus; split payout at 90 and 180 days of employment (to qualify, applicants must be new to ACG; additional details provided by Recruiting Team at application)
• $250 quarterly perfect attendance bonus
• Fully paid training
• Medical, dental and vision benefits
• 401(k) with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and more

We are looking for candidates who

Required Qualifications

• Have a high school diploma or equivalent and a valid driver’s license
• Are 21 years of age or older
• Possess a valid state driver’s license with minimal driving infractions or incidents
• If employed in Illinois, possession of a valid Illinois C-NonCDL driver’s license is required
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records, and complete other applicable duties
• Exhibit strong customer service skills, including ability to effectively communicate to customers/members and understand the need for meeting and exceeding customer expectations
• Have the ability to lift materials weighing up to seventy-five (75) pounds
• Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing)

Preferred Qualifications

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing or inflating flat tires
• Have prior tow truck driver or roadside service experience
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and/or commercial driving experience

Work Environment

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95 % of work time) exposure to road hazards and temperature extremes. Spends less than 5 % of the time in a temperature controlled office environment.

Regular and reliable attendance is essential for the function of this job.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.