Roadside Service Dispatcher – Fast, Empathetic Support

GEICO; Sahuarita (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

GEICO is seeking a Roadside Service Dispatcher to support policyholders when they need help most. You’ll handle inbound calls, assess roadside assistance needs, and dispatch trusted service providers quickly and accurately.

You’ll use mapping and dispatch systems to track jobs, prioritize urgent situations, and keep customers informed with clear, empathetic communication in GEICO’s performance-driven culture. Training in insurance and customer service is provided.

Responsibilities

• Handle inbound calls from policyholders needing roadside assistance.
• Assess roadside assistance needs and dispatch trusted service providers quickly and accurately.
• Use mapping and dispatch systems to track jobs and prioritize urgent situations.
• Provide clear, empathetic communication to keep customers informed throughout the process.

Job description

GEICO is seeking a Roadside Service Dispatcher to support policyholders when they need help most. You’ll handle inbound calls, assess roadside assistance needs, and dispatch trusted service providers quickly and accurately.

You’ll use mapping and dispatch systems to track jobs, prioritize urgent situations, and keep customers informed with clear, empathetic communication in GEICO’s performance-driven culture. Training in insurance and customer service is provided.