Roadside Service Dispatcher

GEICO; Vail (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

GEICO is seeking a Roadside Service Dispatcher to act as the critical link between stranded drivers and fast, reliable help in Arizona. You will field inbound calls from policyholders, assess situations, and dispatch the right service providers while prioritizing safety and rapid response.

Using GEICO’s dispatch and CRM systems, you’ll document requests, verify policy details, and manage multiple active calls in a high-volume, performance-driven environment.

Qualifications

• Experience in customer service or dispatcher roles.
• Ability to manage multiple calls and prioritize safety.

Responsibilities

• Field inbound calls from policyholders needing roadside assistance.
• Assess the situation and dispatch the right service providers.
• Document requests and verify policy details in the CRM system.
• Manage multiple active calls in a high-volume, performance-driven environment.

Skills

Customer service

Communication

Attention to detail

CRM software

Dispatch coordination

Tools

CRM systems

Dispatch software

Job description

As a Roadside Service Dispatcher at GEICO, you’ll be the critical link between stranded drivers and fast, reliable help. You will field inbound calls from policyholders needing roadside assistance, quickly assess their situation, and dispatch the right service providers while prioritizing safety and response time. Using GEICO’s dispatch and CRM systems, you’ll document requests, verify policy details, and manage multiple active calls in a high-volume, performance-driven environment. You’ll collaborate with a supportive, data-driven team focused on exceptional customer service, continuous improvement, and long-term growth opportunities.