Roadside Service Dispatcher

GEICO; Oro Valley (AZ); On-site; USD 36,000 - 54,000; Full time

Job summary

GEICO is seeking a Roadside Service Dispatcher who will field inbound calls from policyholders needing roadside assistance, assess situations quickly, and dispatch the right service providers while prioritizing safety and rapid response.

They will use GEICO’s dispatch and CRM systems to document requests, verify policy details, and manage multiple calls in a high-volume, performance-driven environment, collaborating with a data-driven team focused on customer service and continuous improvement.

Job description

As a Roadside Service Dispatcher at GEICO, you’ll be the critical link between stranded drivers and fast, reliable help. You will field inbound calls from policyholders needing roadside assistance, quickly assess their situation, and dispatch the right service providers while prioritizing safety and response time. Using GEICO’s dispatch and CRM systems, you’ll document requests, verify policy details, and manage multiple active calls in a high-volume, performance-driven environment. You’ll collaborate with a supportive, data-driven team focused on exceptional customer service, continuous improvement, and long-term growth opportunities.