Roadside Service Dispatcher

GEICO; Marana (AZ); On-site; USD 35,000 - 52,000; Full time

Job summary

GEICO is seeking a Roadside Service Dispatcher to support customers when they need us most. You’ll handle high-volume inbound calls, quickly assess situations, verify coverage, and dispatch the right service provider.

Using modern dispatch and CRM tools, you’ll track jobs, provide status updates, and ensure timely, safe resolutions. You’ll thrive in a performance-driven, inclusive culture with structured training and clear metrics, offering opportunities to grow across insurance, service

Responsibilities

• Handle high-volume inbound calls from policyholders needing roadside assistance.
• Verify coverage and dispatch the appropriate service provider.
• Track dispatch progress and provide timely status updates to customers.
• Support accurate resolutions with empathy and compliance.

Job description

GEICO is seeking a Roadside Service Dispatcher to support customers when they need us most. In this role, you’ll handle high-volume inbound calls from policyholders needing roadside assistance, quickly assess their situation, verify coverage, and dispatch the right service provider. Using modern dispatch and CRM tools, you’ll track jobs, provide status updates, and ensure timely, safe resolutions. You’ll thrive in a performance-driven, inclusive culture that values accuracy, empathy, and continuous improvement, with structured training, clear metrics, and opportunities to grow your career across insurance, service operations, and analytics.