Roadside Breakdown Support Specialist

Werner Enterprises, Inc.; Omaha (NE); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Overtime pay

Tuition reimbursement

Career Currency Program

Positive culture

Vision/Critical Illness & Disability

Paid time off

Holiday pay

Referral bonus

401(k) match

Employee stock purchase plan

On-site gym

Wellness Program

Employee Assistance Program

Job summary

Werner Enterprises, Inc. in Omaha, NE is seeking a Road Breakdown Agent to assist company drivers with repairs, breakdowns, and on‑the‑road guidance.

You will route to terminals or shops and support warranty recovery for Werner Equipment in an in‑office, safety‑sensitive role. Responsibilities include handling breakdown calls, approving repairs, coordinating with repair facilities, and communicating with operations.

Qualifications

• High school graduate or equivalent.
• 2–3 years transportation industry experience preferred.
• AS400 and/or computer experience preferred.
• 1–2 years mechanical training experience preferred.

Responsibilities

• Answer breakdown calls and input data into the computer system.
• Review purchases and repairs, track warranty repairs, and inform operations.
• Coordinate with repair facilities to monitor progress and billing.
• Approve reports transmitted by drivers via satellite for on‑the‑road repairs.
• Receive and send fax requests to shops pertaining to billing or repair instructions.
• Coordinate routing to get loads to repair shops or terminals.
• Notify outside terminals of repairs needed and check repairs completed.
• Perform other related duties as assigned by supervision.

Skills

Knowledge of DOT regulations

Communication with drivers/customers

Mechanical training knowledge

Computer terminal operation

Decision making

Geography knowledge

Typing 35–45 wpm

Repair vendor knowledge

Education

High school diploma or equivalent

AS400/computer experience

2–3 years transportation industry experience

1–2 years mechanical training experience

Tools

AS400/iSeries

Job description

Werner Enterprises, Inc. in Omaha, NE is seeking a Road Breakdown Agent to assist company drivers with repairs, breakdowns, and on‑the‑road guidance.

You will route to terminals or shops and support warranty recovery for Werner Equipment in an in‑office, safety‑sensitive role. Responsibilities include handling breakdown calls, approving repairs, coordinating with repair facilities, and communicating with operations.