Road Breakdown Agent

Werner Enterprises; Omaha (NE); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Overtime pay

Tuition reimbursement

Career Currency Program

Positive culture

Vision/Critical Illness & Disability

Paid time off

Holiday pay

Referral bonus

401(k) match

Employee stock purchase plan

On-site gym

Wellness Program

Employee Assistance Program

Job summary

Werner Enterprises, Inc. in Omaha, NE is seeking a Road Breakdown Agent to assist company drivers with repairs, breakdowns, and on‑the‑road guidance.

You will route to terminals or shops and support warranty recovery for Werner Equipment in an in‑office, safety‑sensitive role. Responsibilities include handling breakdown calls, approving repairs, coordinating with repair facilities, and communicating with operations.

Qualifications

• High school graduate or equivalent.
• 2–3 years transportation industry experience preferred.
• AS400 and/or computer experience preferred.
• 1–2 years mechanical training experience preferred.

Responsibilities

• Answer breakdown calls and input data into the computer system.
• Review purchases and repairs, track warranty repairs, and inform operations.
• Coordinate with repair facilities to monitor progress and billing.
• Approve reports transmitted by drivers via satellite for on‑the‑road repairs.
• Receive and send fax requests to shops pertaining to billing or repair instructions.
• Coordinate routing to get loads to repair shops or terminals.
• Notify outside terminals of repairs needed and check repairs completed.
• Perform other related duties as assigned by supervision.

Skills

Knowledge of DOT regulations

Communication with drivers/customers

Mechanical training knowledge

Computer terminal operation

Decision making

Geography knowledge

Typing 35–45 wpm

Repair vendor knowledge

Education

High school diploma or equivalent

AS400/computer experience

2–3 years transportation industry experience

1–2 years mechanical training experience

Tools

AS400/iSeries

Job description

EXCELLENT ADVANTAGES AHEAD

AMAZING PAY OPPORTUNITIES

• 1.5x for overtime after 40 hours
• Advancement opportunities available
• Apprenticeship program also available
• Big Blue Brigade (Community Volunteer Program)

ADVANTAGES OF WORKING WITH TEAM BLUE

• Tuition reimbursement program
• Career Currency Program - Earn graduate or college credit (family eligible)
• Positive Caring Culture

ADDITIONAL BENEFITS

• Vision Critical Illness Hospital Indemnity Short Term Disability Long Term Disability Insurance as well as FSA and HSA account options
• Paid time off
• Holiday pay
• Referral bonus
• 401(k) company match of one-half of your first 6% contribution
• Employee stock purchase plan
• On-site fitness facilities at select locations
• Wellness Program
• Employee Assistance Program

Road Breakdown Agents assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs. This position also plays a major part in the success of warranty recovery of any failed components on Werner Equipment. This is an in office position.

The available shifts:

• 7am-5pm - four 10-hour days with a Saturday or Sunday,
• 1pm - 11pm - four 10-hour days with a Saturday or Sunday,
• 9pm - 7am - four 10-hour days with a Saturday or Sunday.

Answer telephone breakdown calls reported by company drivers or customers and input related information into the computer system.

Review and authorize all purchases, repairs, and purchase receipts by drivers, tracking of warranty repairs, truck recalls, notifying the Operations department of trucks due for service.

Communicate with repair facilities or repair shops to monitor repair progress, and to close billing charges and purchase order jobs.

Review and approve computer transmitted reports by drivers via satellite communication for on the road repairs.

Receive and send fax requests to shops pertaining to billing or repair instructions.

Coordinate with the Operations department routing to get loads to repair shops or to terminals for repairs or downtime.

Communicate with outside terminals through the computer system to notify of repairs needed or check repairs done to designated trucks.

The main purpose of this position is to assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs. This position also plays a major part in the success of warranty recovery of any failed components on Werner Equipment. Due to the nature of the essential job functions of this role, this is a safety sensitive position.

ESSENTIAL JOB FUNCTIONS

The job functions listed below represent the essential job duties and responsibilities of the above-listed position.

• Answer telephone breakdown calls reported by company drivers or customers and input related information into the computer system.
• Review and authorize all purchases, repairs, and purchase receipts by drivers, tracking of warranty repairs, truck recalls, notifying the Operations department of trucks due for service.
• Communicate with repair facilities or repair shops to monitor repair progress, and to close billing charges and purchase order jobs.
• Review and approve computer transmitted reports by drivers via satellite communication for on the road repairs.
• Receive and send fax requests to shops pertaining to billing or repair instructions.
• Coordinate with the Operations department routing to get loads to repair shops or to terminals for repairs or downtime.
• Communicate with outside terminals through the computer system to notify of repairs needed or check repairs done to designated trucks.
• Perform other related duties as assigned by supervisory personnel.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Knowledge of D.O.T. regulations.
• Ability to communicate with drivers, customers, and repair facilities in a professional and courteous manner.
• Strong knowledge of both tractor and trailer mechanical training.
• Skill in operating a computer terminal.
• Strong decision making skills.
• Knowledge of U.S. geography.
• Skill in typing (35-45 wpm).
• Knowledge of various repair vendors, their capabilities, and locations throughout the U.S. usually gained through practical experience and on-the- job training.

EDUCATION AND EXPERIENCE

• High school graduate or equivalent experience.
• Two to three years transportation industry experience preferred.
• One to two years AS400 and/or computer experience preferred.
• One to two years mechanical training experience preferred.

PHYSICAL REQUIREMENTS

• Seeing and hearing: Read documents, computer screen answer phones, 75-100 % communicate in person.
• Standing and walking. 0-24 %
• Climbing, stooping, squatting, and kneeling. 0-24 %
• Dexterity: utilizing phone, typing, and writ