Road Breakdown Agent

Werner Enterprises Inc; Omaha (NE); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Vision insurance

Paid time off

Holiday pay

401(k) company match

Employee stock purchase plan

On-site fitness facilities

Job summary

Werner Enterprises Inc. is seeking an in-office Warranty Recovery Associate to support drivers with repairs, breakdowns, and repair guidance. You will route to terminals or on-the-road repairs and help recover warranty components.

The role emphasizes DOT knowledge, communication with repair facilities, and coordination with Operations to keep trucks in service. This is a safety-sensitive position with various day/evening shifts.

Qualifications

• High school graduate or equivalent is required.
• 2-3 years transportation industry experience preferred.
• 1-2 years AS400 and/or computer experience preferred.
• 1-2 years mechanical training experience preferred.

Responsibilities

• Answer telephone breakdown calls reported by drivers or customers and input related information into the computer system.
• Review and authorize purchases, repairs, and purchase receipts by drivers, tracking of warranty repairs, truck recalls, and notifying the Operations department of trucks due for service.
• Coordinate with repair facilities or shops to monitor repair progress and close billing or purchase orders.
• Review and approve computer transmitted reports by drivers via satellite for on-the-road repairs.
• Receive and send fax requests to shops pertaining to billing or repair instructions.
• Coordinate with Operations routing to get loads to repair shops or terminals for repairs or downtime.
• Communicate with outside terminals to notify of repairs needed or check repairs done to designated trucks.
• Perform other related duties as assigned by supervisory personnel.

Skills

DOT regulations

Communication

Tractor & trailer mechanics

Computer terminal

Decision making

US geography

Typing (35-45 wpm)

Repair vendors knowledge

Education

High school graduate or equivalent

Tools

AS400

Computer terminal

Job description

EXCELLENT ADVANTAGES AHEAD AMAZING PAY OPPORTUNITIES 1.5x for overtime after 40 hours Advancement opportunities available Apprenticeship program also available Big Blue Brigade (Community Volunteer Program) ADVANTAGES OF WORKING WITH TEAM BLUE Tuition reimbursement program Career Currency Program - Earn graduate or college credit (family eligible) Positive Caring Culture

ADDITIONAL BENEFITS

• Vision
• Critical Illness
• Hospital Indemnity
• Short Term Disability
• Long Term Disability Insurance as well as FSA and HSA account options
• Paid time off
• Holiday pay
• Referral bonus
• 401(k) company match of one-half of your first 6% contribution
• Employee stock purchase plan
• On-site fitness facilities at select locations
• Wellness Program
• Employee Assistance Program
• Road Breakdown Agents assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs.

This position also plays a major part in the success of warranty recovery of any failed components on Werner Equipment. This is an in office position. The available shifts: 7am-5pm – four 10-hour days with a Saturday or Sunday, 1pm - 11pm - four 10-hour days with a Saturday or Sunday, 9pm - 7am - 4 10-hour days with a Saturday or Sunday. Answer telephone breakdown calls reported by company drivers or customers and input related information into the computer system. Review and authorize all purchases, repairs, and purchase receipts by drivers, tracking of warranty repairs, truck recalls, notifying the Operations department of trucks due for service. Communicate with repair facilities or repair shops to monitor repair progress, and to close billing charges and purchase order jobs. Review and approve computer transmitted reports by drivers via satellite communication for on the road repairs. Receive and send fax requests to shops pertaining to billing or repair instructions. Coordinate with the Operations department routing to get loads to repair shops or to terminals for repairs or downtime. Communicate with outside terminals through the computer system to notify of repairs needed or check repairs done to designated trucks. The main purpose of this position is to assist company drivers in repairs, breakdowns, and repair instructions either by routing them to terminals or providing direction for on the road repairs. This position also plays a major part in the success of warranty recovery of any failed components on Werner Equipment. Due to the nature of the essential job functions of this role, this is a safety sensitive position.

ESSENTIAL JOB FUNCTIONS

• Answer telephone breakdown calls reported by company drivers or customers and input related information into the computer system.
• Review and authorize all purchases, repairs, and purchase receipts by drivers, tracking of warranty repairs, truck recalls, notifying the Operations department of trucks due for service.
• Communicate with repair facilities or repair shops to monitor repair progress, and to close billing charges and purchase order jobs.
• Review and approve computer transmitted reports by drivers via satellite communication for on the road repairs.
• Receive and send fax requests to shops pertaining to billing or repair instructions.
• Coordinate with the Operations department routing to get loads to repair shops or to terminals for repairs or downtime.
• Communicate with outside terminals through the computer system to notify of repairs needed or check repairs done to designated trucks.
• Perform other related duties as assigned by supervisory personnel.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of D.O.T. regulations.
• Ability to communicate with drivers, customers, and repair facilities in a professional and courteous manner.
• Strong knowledge of both tractor and trailer mechanical training.
• Skill in operating a computer terminal.
• Strong decision making skills.
• Knowledge of U.S. geography.
• Skill in typing (35-45 wpm).
• Knowledge of various repair vendors, their capabilities, and locations throughout the U.S. usually gained through practical experience and on-the- job training.

EDUCATION AND EXPERIENCE

• High school graduate or equivalent experience.
• Two to three years transportation industry experience preferred.
• One to two years AS400 and/or computer experience preferred.
• One to two years mechanical training experience preferred.

PHYSICAL REQUIREMENTS Seeing and hearing: Read documents, computer screen answer phones, 75-100 % communicate in person. Standing and walking. 0-24 % Climbing, stooping, squatting, and kneeling. 0-24 % Dexterity: utilizing phone, typing, and writing. 75-100 % Lift more than 0 pounds. 0-24 %

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate based on an applicant's age. We know benefits are critical and we are committed to offering comprehensive and affordable options for you and your loved ones. This position is eligible for benefits, which include medical, dental and vision plans. We also offer a 401(k) plan, stock purchase plan, paid time off, life insurance, disability plans and other optional supplemental coverage.

Werner Enterprises provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information or veteran status or other status protected by law. We encourage applicants of all ages as we do not discriminate on the basis of an applicant's age.

Werner Enterprises, Inc. delivers superior truckload transportation and logistics services to customers across the United States, Mexico and Canada. With 2025 revenues of nearly $3.0 billion, a modern truck and trailer fleet, more than 14,500 talented associates and our innovative Werner EDGE® technology, we are an essential solutions provider for customers who value the integrity of their supply chain and require safe and exceptional on-time service. Werner® provides Dedicated and One-Way Truckload services as well as Logistics services that include truckload brokerage, freight management, intermodal and final mile. Werner embraces inclusion as a core value and manages key risks and opportunities through a balanced sustainability strategy.