Roadside Assistance Technician / Tow Driver

acg; Naples (FL); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Hourly rates starting at $21.50

Overtime earning potential

401k with employer match

Fully paid training

Medical, dental, and vision benefits

Job summary

ACG is looking for a Roadside Assistance Technician in Naples, Florida, to operate service trucks and assist AAA members. This full-time role involves performing vehicle-related services and ensuring high levels of customer satisfaction.

The candidate must have a high school diploma, be 21 or over, and possess a valid driver's license. The job offers competitive hourly rates starting at $21.50, plus various benefits such as a sign-on bonus and paid training.

Qualifications

• Valid driver's license and clean driving record required.
• 21 years of age or older.
• Strong communication skills necessary.

Responsibilities

• Operate service truck to assist AAA members.
• Perform vehicle services such as fuel delivery and jumpstarts.
• Ensure customer satisfaction through excellent service.

Skills

Customer service skills

Ability to lift 75 pounds

Experience with tablets or electronic devices

Education

High school diploma or equivalent

Job description

Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

Why Choose a Career with the AAA The Auto Club Group (ACG)

You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a “home away from home”. Continue reading to see what our Roadside Assistance Technician opportunities are all about!

Responsibilities

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
• Utilize GPS and maps to locate member breakdown locations
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive
• Ensure 100% member satisfaction by providing excellent customer service
• Offer value to members through On‑Go Tow or battery tests / sales
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events

Benefits

• Hourly rates starting at $21.50 for Florida. Pay rate will be determined based on experience and may exceed starting rate.
• Overtime earning potential at time and a half the hourly wage
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
• $1,000 sign on bonus; split payout at 90 and 180 days of employment
• $250 Quarterly Perfect Attendance bonus
• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and much more

Qualifications

Required Qualifications

• Have a high school diploma or equivalent and a valid driver’s license
• Are 21 years of age or older
• Possess a valid state driver’s license with minimal driving infractions / incidents.
• If employed in Illinois, possession of a valid Illinois C-NonCDL driver’s license is required
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
• Have the ability to lift materials weighing up to seventy-five (75) pounds
• Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Preferred Qualifications

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
• Have prior tow truck driver or roadside service experience
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Work Environment

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.

Regular and reliable attendance is essential for the function of this job.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.