Roadside Assistance Technician/Light Service Driver

AAA-The Auto Club Group; Tampa (FL); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, dental and vision benefits

401k with employer match

Paid Time Off (PTO)

Job summary

Join AAA-The Auto Club Group in Tampa, Florida as a Roadside Assistance Technician. This full-time position involves providing essential roadside services to our members, ensuring they are safely back on the road. Candidates should have strong customer service skills and the ability to lift up to 75 pounds.

The role pays an hourly rate of $21.50, offering benefits including medical insurance, paid training, and various bonuses. A high school diploma and a valid driver's license are required.

Qualifications

• Must have a valid driver's license and be at least 21 years old.
• Experience using electronic devices for work is required.
• Ability to communicate effectively with customers.

Responsibilities

• Operate service trucks to assist AAA members.
• Service vehicles by providing fuel and testing batteries.
• Ensure 100% member satisfaction through customer service.

Skills

Customer service skills

Ability to lift 75 pounds

Tablet usage

Education

High school diploma or equivalent

Tools

Tow truck or service vehicle

GPS systems

Job description

Job Type

Full time

Exempt/Non Exempt

Hourly

Job Description

It is a great time to join AAA The Auto Club Group! The team is committed to driving your career forward. As a Roadside Assistance Technician in the Emergency Roadside Assistance team, you will help members resolve vehicle problems and get them safely back on the road. This role requires independence, excellent customer service, and a willingness to work in various environments.

In This Role, You Will Have The Opportunity To

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists
• Utilize GPS and maps to locate member breakdown locations
• Service vehicles by providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires
• Arrange for or tow the member’s vehicle when it cannot be started or is unsafe to drive
• Ensure 100% member satisfaction by providing excellent customer service
• Offer value to members through On-the-Go Tow or battery tests/sales
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events

How We Reward Our Employees

• Hourly rate at $21.50 for Florida
• Overtime earning potential at time and a half the hourly wage
• Shift premiums: 5% for hours worked between 5pm and 11pm and 10% for hours worked between 11pm and 5am
• $1,000 sign on bonus; split payout at 90 and 180 days of employment
• To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application
• $250 Quarterly Perfect Attendance bonus
• Fully paid training
• Medical, dental and vision benefits
• 401k with employer match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, rewards and much more

Required Qualifications

• Have a high school diploma or equivalent and a valid driver’s license
• Are 21 years of age or older
• Possess a valid state driver’s license with minimal driving infractions / incidents
• If employed in Illinois, possession of a valid Illinois C-Non CDL driver’s license is required
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties
• Exhibit strong customer service skills, including ability to effectively communicate to customers / members and understand the need for meeting & exceeding customer expectations
• Have the ability to lift materials weighing up to seventy-five (75) pounds
• Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre-employment and ongoing)

Preferred Qualifications

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing / inflating flat tires
• Have prior tow truck driver or roadside service experience
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full-size or mini service vehicle and applicable service equipment and / or commercial driving experience

Work Environment

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.

Important Note

ACG’s compensation philosophy is to provide a market‑competitive structure of fair, equitable and performance‑based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

Regular and reliable attendance is essential for the function of this job.

ACG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

ACG is committed to providing a safe workplace. Every applicant offered employment within the ACG will be required to consent to a background and drug screen based on the requirements of the position.