Roadside Assistance Technician/Tow Driver

acg; Atlanta (GA); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

$1,000 sign-on bonus

Medical, dental, and vision benefits

Paid Time Off (PTO)

Job summary

AAA The Auto Club Group (ACG) in Atlanta, Georgia, is hiring a Roadside Assistance Technician to provide vital support to members experiencing vehicle issues. This role focuses on delivering exceptional service while utilizing equipment like tow trucks and GPS to assist motorists effectively.

The ideal candidate should have a high school diploma and excellent communication skills. The position offers competitive pay at $22.50 per hour, along with various benefits including bonuses, paid training, and medical coverage.

Qualifications

• Must be 21 years of age or older.
• Valid state driver's license with minimal infractions.
• Ability to complete drug screening and background check.

Responsibilities

• Operate service truck or tow truck for roadside assistance.
• Utilize GPS to locate member breakdowns.
• Provide services such as fuel delivery and tire changes.

Skills

Customer service skills

Problem-solving

Ability to lift materials weighing up to 75 pounds

Education

High school diploma or equivalent

Tools

GPS

Tablets

Job description

It’s a great time to join AAA The Auto Club Group!

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type: Full time

Exempt/Non Exempt: Hourly

Job Description

Why Choose a Career with the AAA The Auto Club Group (ACG)

You are someone who enjoys helping others, solving problems and providing great customer service. A job that provides variety and independence is exciting to you, but more than anything else, you are looking for a place to have a career that allows you to provide for you and your family. At AAA The Auto Club Group (ACG), you will find that and a place to call a “home away from home”. Continue reading to see what our Roadside Assistance Technician opportunities are all about!

A day-in-the-life of a Roadside Assistance Technician

As a Roadside Assistance Technician, you will be a part of our Emergency Roadside Assistance team. We consider our Roadside Assistance Technicians “Everyday Heroes”. Why, you might ask? Well, it’s simple. They provide peace of mind to our members through identifying and navigating vehicle problems and deliver applicable services to get them safely back on the road and back to their daily lives.

In this role, you will have the opportunity to:

• Operate a full-size or mini service truck or tow truck and applicable service equipment to assist AAA members, employees and other motorists.
• Utilize GPS and maps to locate member breakdown locations.
• Service vehicles by performing functions such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service and changing/inflating flat tires.
• Arrange for or tow member’s vehicle when the vehicle cannot be started or is unsafe to drive.
• Ensure 100% member satisfaction by providing excellent customer service.
• Offer value to members through On-the-Go Tow or battery tests / sales.
• Provide support at special events such as parades, travel shows, Car Care or Public Relations events.

How we reward our employees:

• Hourly rate at $22.50 for Georgia.
• Overtime earning potential at time and a half the hourly wage.
• Shift premiums: 5% for hours worked between 5 pm and 11 pm and 10% for hours worked between 11 pm and 5 am.
• $1,000 sign on bonus; split payout at 90 and 180 days of employment.
• $250 Quarterly Perfect Attendance bonus.
• Fully paid training.
• Medical, dental and vision benefits.
• 401(k) with employer match.
• Paid parental leave and adoption assistance.
• Paid Time Off (PTO), company paid holidays, CEO days and floating holidays.
• Paid volunteer day annually.
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities.
• AAA Membership.
• Discounts, perks, rewards and much more.

We are looking for candidates who:

Required Qualifications:

• Have a high school diploma or equivalent and a valid driver’s license.
• Are 21 years of age or older.
• Possess a valid state driver’s license with minimal driving infractions/incidents.
• If employed in Illinois, possession of a valid Illinois C-NonCDL driver’s license is required.
• Have experience using tablets or electronic devices to update calls, review policies and procedures, document safety records and complete other applicable duties.
• Exhibit strong customer service skills, including ability to effectively communicate to customers/members and understand the need for meeting & exceeding customer expectations.
• Have the ability to lift materials weighing up to 75 pounds.
• Are able to successfully complete drug screening, MVR, criminal background check and DOT health screenings (pre‑employment and ongoing).

Preferred Qualifications:

• Possess experience servicing vehicles such as providing fuel, testing and replacing batteries, performing jumpstarts, providing lockout service, and changing/inflating flat tires.
• Have prior tow truck driver or roadside service experience.
• Can safely operate a wheel lift, flatbed, dolly towing equipment and full‑size or mini service vehicle and applicable service equipment and / or commercial driving experience.

Work Environment

Provides roadside service to AAA members. Works primarily out of office with frequent (up to 95% of work time) exposure to road hazards and temperature extremes. Spends less than 5% of the time in a temperature controlled office environment.

Important Note

ACG’s Compensation philosophy is to provide a market‑competitive structure of fair, equitable and performance‑based pay to attract and retain excellent talent that will enable ACG to meet its short and long‑term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.