Roadside Assistance Technician/Tow Driver

AAA-The Auto Club Group; Fort Wayne (IN); On-site; USD 30,307 - 38,572; Full time

Benefits offered by this job

Sign-on bonus

Quarterly attendance bonus

Fully paid training

AAA membership

Job summary

The Auto Club Group is seeking a Service Vehicle Operator to respond to roadside calls, perform jump starts, tire changes, and towing as needed. You’ll work on the road, ensuring safety and excellent member service while documenting activities and maintaining gear.

This on-site, full-time role requires a valid driver's license, DOT readiness, and the ability to handle physically demanding tasks. Training is fully paid, with attendance bonuses and a signing bonus for new hires.

Qualifications

• High school diploma or GED required.
• Valid driver’s license with clean record.
• Pass drug screen, DMV, background, and DOT physical.
• Strong customer service and professional communication.
• Ability to work independently in the field.
• Able to lift up to 75 pounds.
• DOT certification and safe driving record required.

Responsibilities

• Respond to roadside assistance calls with service vehicle or tow truck.
• Provide emergency services: tire changes, fuel delivery, battery testing/installation, jump starts, lockouts, and minor repairs.
• Tow disabled vehicles following procedures and guidelines.
• Verify AAA membership and deliver outstanding customer service.
• Complete pre/post-trip inspections and report maintenance concerns.
• Maintain a clean, professional service vehicle and operate tablets to manage calls.
• Document daily activities, service calls, and receipts.

Skills

Customer service

Independent work

Decision making

GPS & mobile tech use

Education

High school diploma or GED

Tools

GPS devices

Tablets / electronic devices

Job description

Position Details

Job Type: Full time.

Exempt/Non Exempt: Hourly.

Location: 9134 Lima Road, Ft. Wayne, IN 46818 (On‑Site).

Position Schedule / Shift

Must be available to work a flexible schedule, including evenings, weekends, holidays, and overtime based on business needs and member demand.

Position Summary

Join our team as a Service Vehicle Operator and be the hero our AAA members rely on when they need help most. You’ll respond to service calls, assist stranded motorists with services such as jump‑starts, tire changes, and lockouts, and safely tow vehicles when needed. This role combines hands‑on problem solving, customer care, and safe driving, all while working independently on the road.

Key Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre‑trip and post‑trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Qualifications – Required

• High school diploma or GED.
• Valid state driver’s license with minimal driving infractions/incidents.
• Must successfully pass drug screening, motor vehicle record review, criminal background check, and DOT physical examination (pre‑employment and ongoing).
• Strong customer service skills with the ability to communicate effectively and professionally.
• Ability to work independently and make sound decisions in the field.
• Comfortable using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and record‑keeping skills.
• Ability to successfully complete AAA training programs.
• Commitment to safety and teamwork.
• If employed in Illinois, possession of a valid Illinois C‑Non CDL driver’s license is required.

Qualifications – Preferred

• Prior experience providing roadside assistance services such as battery testing, jump starts, lockout assistance, fuel delivery, or tire changes.
• Previous tow truck driving experience.
• Experience operating wheel‑lift, flatbed, or dolly towing equipment.
• Commercial driving experience.
• Automotive knowledge or mechanical aptitude.
• Must be 21 years of age or older.

Work Environment

This is a highly active, field‑based position providing roadside service directly to AAA members. Employees spend up to 95% of their time outdoors and on the road, working in varying weather conditions and around traffic environments. Less than 5% of the role is performed in a traditional office setting. Safety is the top priority, and team members receive training and resources to perform their duties successfully.

Compensation & Benefits Overview

Compensation

• Hourly rates starting at $24.00 per hour (rate may vary by location and experience).
• Overtime opportunities paid at time‑and‑a‑half.
• Shift differentials: 5% premium for hours worked between 5:00 PM – 11:00 PM; 10% premium for hours worked between 11:00 PM – 5:00 AM.
• $1,000 sign‑on bonus, paid in installments at 90 and 180 days of employment (new hires only).
• $250 quarterly perfect attendance bonus.
• Fully paid training.

Benefits

• Health & Wellness
  • Medical plans with multiple coverage options, including HSA eligibility.
  • Prescription drug coverage.
  • Dental and vision benefits.
  • Employee Assistance Program.
• Financial Protection & Insurance
  • Company‑paid basic life insurance.
  • Optional supplemental life and dependent coverage.
  • Short‑term and long‑term disability coverage.
  • Critical illness, accident, and pet insurance options.
• Retirement & Savings
  • 401(k) plan with 3% automatic deferral upon eligibility; company match of 50% of employee contributions up to 6% of pay, with 100% vesting after one year; additional company contribution of 4% of pay each pay day, 100% vested after three years.
  • Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.
• Time Off & Leave
  • Paid Time Off (PTO) accrual based on tenure, eligible after 90 days for full‑time; part‑time accrual of a minimum of 3 hours per month.
  • Paid holidays: 10 company‑paid holidays for full‑time (plus 1 mental health day, 2 floating holidays, 1 volunteer day); 8 holidays for part‑time (plus 1 mental health day, 2 floating holidays).
  • Paid leave programs including parental, bereavement, jury duty, and military leave.
• Career Growth & Education
  • Tuition assistance up to $5,250 annually (80% covered by ACG).
  • Professional certification support with 100% reimbursement for eligible programs.
  • Opportunities for career development and advancement.
• Additional Perks
  • Complimentary AAA membership with roadside assistance and travel discounts.
  • Adoption assistance program.

Regular and reliable attendance is essential for the function of this job.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.