Roadside Assistance Technician

AAA Club Alliance; Upper Marlboro (MD); Remote; USD 33,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

Tuition reimbursement

Professional certifications

Paid training

Paid time off

Holidays pay

AAA Membership

Uniforms and tools provided

Job summary

AAA Upper Marlboro Fleet is seeking dependable individuals to help with tire changes, jump starts, towing, and other roadside assistance. The role includes 24.15–27.00 USD per hour, with 10% shift differential on 2nd shift, overtime opportunities, and monthly bonuses.

Paid training, PTO, 401(k) with company match, and comprehensive health benefits are provided. Positions require a valid driver’s license, ability to pass DOT-related screenings, and physical capability to lift up to 75 pounds.

Qualifications

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver’s license for the state of residence; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by DOT and/or company policy.
• 3 years of experience in automotive/mechanical environment or technical school, or 3 years in sales/customer service preferred.

Responsibilities

• Provide lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Operator position).
• Sell and install car batteries (Mobile Battery position).
• Communicate with members effectively to keep them informed and to ensure safety.
• Make sound decisions regarding safe service of vehicles and to accommodate member needs.
• Enter call information into in-truck technology, process payments, handle cash, and complete reports as required.
• Conduct vehicle and equipment inspections to ensure safe operation and compliance.
• Ensure fleet vehicle and equipment are secured when not in use.
• Support AAA as needed by participating in events promoting the brand.

Skills

Customer service

Mechanical aptitude

Clean driving record

Communication

Physical stamina

Education

High School Diploma or equivalent

Tools

Hand tools

Job description

AAA Upper Marlboro Fleet is looking for dependable and empathetic individuals who truly love to help others whether it's changing a flat tire, jump starting a car battery or towing a vehicle, and don't mind working outside in various weather conditions.

AAA offers a competitive compensation package, a generous PTO plan, an excellent 401k plan and company match, and outstanding health insurance benefits.

Overtime and monthly bonus opportunities available!

*** NO CDL required******Paid Training!******Hiring Immediately***

Salary & Benefits

• A competitive hourly rate of $24.15 to $27.00 based upon on experience and position
• 10% shift differential for working 2nd shift (adds $2.00+ an hour to the hourly rate!)
• Schedule determined after training and will include weekends!
• Plenty of overtime during peak season
• Monthly bonuses (potential to earn to additional $300-$500 per month!)
• Over 3 weeks of Paid Time Off (PTO) may be accrued during the first year of employment
• 8 Paid Holidays
• 401(k) plan with company match up to 7%
• Health, Dental, Vision, & Life Insurance
• Tuition reimbursement up to $5250/year and professional certifications
• Complimentary AAA Membership (inclusive of products & service discounts)
• Paid Training
• Uniforms and tools provided

Full time Associate Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!

Check out our Benefits Page for more information

Qualifications

• Must be at least 21 years old.
• Completion of a high school diploma or equivalent.
• Possess and maintain a valid driver's license for the state where you reside; and maintain all state and local licensing requirements.
• Ability to pass a physical examination as required by the Department of Transportation and/or Company policy.
• 3 years of experience in an automotive/mechanical environment, or technical school, or a minimum of 3 years of experience in a sales and/or customer service role is preferred.
• Lift and carry equipment weighing up to 75 pounds; bend, kneel and balance to change tires, inspect and to push vehicles; and use hand tools to provide service.
• Satisfactory pre-and post-employment screening results, including criminal, drug, and motor vehicle screening.
• Operate passenger vehicles and light-medium duty trucks (both manual and automatic transmissions) while primarily working from a service vehicle.
• Communicate effectively in writing, verbally, via email, and using assigned technology such as GPS (Global Positioning Systems).
• Successfully complete required departmental training courses within 60 days of hire, and additional future department training as required. (May need to adjust your schedule to attend training).

What will you do?

• Provide lock-out, fuel delivery, battery jump starts, and tire change services using established guidelines and quality control procedures.
• Provide tow and recovery services using established guidelines and quality control procedures (Tow Truck Operator position).
• Sell and install car batteries (Mobile Battery position only).
• Communicate with members effectively to keep them informed and to ensure their safety.
• Make sound decisions regarding the safe service of vehicles and to accommodate member needs.
• Enter call information accurately into in-truck technology, process payments, handle cash, and complete reports as required.
• Conduct vehicle and equipment inspections, ensuring that all are in safe operating condition and that all requirements are met.
• Ensure that the fleet vehicle and all equipment are adequately secured at all times, including when the vehicle is not in use.
• Support AAA as needed by participating in special events (parades, television, radio, and social media) promoting the brand.
• Other duties as assigned

Job Category: Fleet

Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.

We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.

It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].