ROADSIDE ASSISTANCE SUPERVISOR

Fox Rent A Car Inc.; Tulsa (OK); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Employee discounts

Referral bonus

Company-paid life insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car Inc. is seeking a Roadside Supervisor to lead the daily operations of the roadside assistance call center in the United States.

You will balance hands-on team leadership with frontline customer interactions, coaching agents in real time and ensuring adherence to service standards. The role focuses on optimizing workflow, handling escalations with poise, and maintaining a culture of excellent service, performance, and continuous improvement.

Qualifications

• Sharp eye for detail and accuracy in service delivery.
• Commitment to operational excellence and process improvement.
• Ability to energize and hold the team accountable.

Responsibilities

• Oversee daily operations of the roadside call center.
• Ensure efficient, accurate, and timely service delivery.
• Handle customer interactions, including escalations.
• Maintain compliance with all departmental policies and procedures.
• Foster a high-quality, customer-first service culture.
• Lead new employee training and onboarding.
• Deliver continuous coaching and performance evaluations.
• Promote a safe, secure, and healthy work environment.

Skills

Team leadership

Customer service

Coaching

Escalations

Job description

Job Description The Roadside Supervisor is responsible for leading the daily operations of the Roadside Assistance Call Center, ensuring timely, accurate, and high-quality service delivery to all customers. This role balances hands‑on team leadership with frontline customer interaction, serving as a support coach for agents and a professional representative of our brand. This role demands a sharp eye for detail, a commitment to operational excellence, and the ability to energize and hold your team accountable. The ideal candidate is someone who can manage the workflow, coach in real time, handle escalations with poise, and maintain a team culture focused on service, performance, and continuous improvement.

You will:

• Oversee daily operations of the roadside call center
• Ensure efficient, accurate, and timely service delivery
• Handle customer interactions, including escalations
• Maintain compliance with all departmental policies and procedures
• Foster a high-quality, customer-first service culture
• Direct daily workflow and support team members as needed
• Monitor team productivity and case handling.
• Motivate, redirect, and support staff in real time
• Resolve employee and customer issues quickly and professionally
• Enforce company service standards and policies
• Provide coaching, feedback, and ongoing development
• Develop employees based on individual strengths
• Contribute to call handling during peak or hold times
• Training & Performance
• Lead new employee training and onboarding
• Deliver continuous coaching and performance evaluations
• Support agents with tools, resources, and encouragement
• Ensure individual and departmental goals are met
• Operations & Environment
• Promote a safe, secure, and healthy work environment
• Assist with ad hoc projects and department needs
• Uphold a team-oriented culture focused on excellence
• Take ownership of self-development and ongoing learning

We offer:

• Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus Company-paid Life Insurance Company-paid AD&D Insurance Flexible spending account Parental leave Employee assistance program

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a “value for money” positioning. Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: www.europcar-mobility-group.com At the end of the 19th century, the car was a luxury reserved for the elite, but interested everyone, attracting crowds: in 1898, the first car show was held in Paris. Car rental will see the light a few years later, across the Atlantic, but its development will be stopped by the first and then by the Second World Wars. In the aftermath of the war, a Parisian entrepreneur revived the idea: “If you can’t afford to buy a car, why not rent one when you need it?”. His name was Raoul-Louis Mattei and in 1949, he created "L'Abonnement Automobile": a company that would later become the Compagnie Internationale Europcars, then Europcar. Its headquarters, located 11 rue du Champ de Mars also included a rental agency. The company's success was rapid, as car rental responded to a real need. In 1951, l’Abonnement Automobile was the first company for car rental without a driver and its fleet counted 750 4 CV. Now, the Europcar Mobility Group has over 200,000 vehicles on average in its fleet and serves 5 million customers in more than 140 countries. But the vision our Group was founded upon remains the same, while being more relevant and promising than ever, as we are entering the usage and sharing economy era!