Roadside Assistance Agent

Europcar; Tulsa (OK); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401k

Employee discounts

Life insurance

AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car in Tulsa is seeking a Roadside Assistance Agent to provide calm, expert help to callers and get customers back on the road. You will handle inbound calls, determine actions, and guide customers through troubleshooting steps with a focus on one-call resolutions.

This role requires strong communication, data entry accuracy, and comfort with Google Suite. Weekend/holiday availability is required as part of a fast-paced, on-site team.

Qualifications

• Experience in an inbound call center and automotive-related business is a solid plus.
• Intermediate typing and data entry skills are required.
• Proficiency in Google Suite, including Word and Excel.
• Must be available to work multiple schedules including weekends and holidays.

Responsibilities

• Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles.
• Determine a preliminary course of action based on information presented by the customer.
• Think creatively and independently while facilitating problem resolution.
• Display courtesy, clarity, and professionalism to resolve issues on cycle.
• Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
• Convey accurate information about the company via various communication channels.

Skills

Inbound calling

Data entry

Google Suite

Multitasking

Weekend availability

Education

High school diploma

Tools

Order processing systems

Job description

## Roadside Assistance AgentApply: Fully on premise: Tulsa: Full time: Posted Today: JR115548## **Job Description*****Stay calm, solve fast, and get people moving again.*****At Fox Rent A Car, our Roadside Assistance Agents are the lifeline for customers when things go sideways on the road. You'll handle inbound calls, think on your feet, and deliver the kind of calm, expert help that turns a stressful situation into a great brand experience.******Your Primary Focus Is To***** **Provide top-notch customer service and assistance to callers experiencing difficulties with their vehicles*** **Determine a preliminary course of action based on the information presented by the customer*** **Think creatively and independently while facilitating problem resolution*** **Display the highest degree of courtesy, clarity, and professionalism to resolve customer issues and achieve a one-call resolution*** **Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely*** **Convey accurate information about the company, whether in person, by phone, email, fax, or other communication devices*** **Effectively explain vehicle features to customers and co-workers with a wide range of knowledge*** **Perform other duties as assigned to support business needs and objectives******Education & Experience***** **Experience in an inbound call center and automotive-related business is a solid plus*** **Intermediate typing and data entry skills*** **Proficiency in Google Suite, including Word and Excel*** **Must be available to work multiple schedules that include weekends and holidays******We're Looking For***** **Excellent verbal and written communication skills*** **A high degree of comfort using computerized order processing systems*** **Proven ability to use solid reasoning and problem-solving skills*** **Detail-oriented with effective organization and follow-through skills*** **Flexible, able to multitask, and open to change*** **Self-motivated with excellent organizational skills and attention to detail*** **Ability to function in a fast-paced environment under short time constraints******We Offer***** **Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus*** **Company-paid Life Insurance*** **Company-paid AD&D Insurance*** **Flexible spending account*** **Parental leave*** **Employee assistance program*****We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.***