Regional Service Manager

Murphy-Hoffman Company; Leawood (KS); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental Insurance

Prescription Insurance

Disability Insurance

Life Insurance

Paid Time Off

401k and Profit Sharing

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC, North America's largest Kenworth truck dealership and leasing group, seeks a Regional Service Manager in Leawood, KS. You will provide expert support to MHCTL service departments, manage maintenance expenses, and drive safety, training, and customer satisfaction across multiple branches.

The role emphasizes coordinating preventive maintenance programs, maintaining vendor relationships, and leading regional teams to optimize repairs and uptime.

Qualifications

• Five years of fleet maintenance experience required, with equipment specifications experience.
• Ability to manage maintenance expenses to meet forecasts and reduce downtime.
• Experience in leading multi-location teams is preferred.
• Proven recruiting, training, and evaluation skills for service personnel.
• Excellent written and interpersonal communication abilities.
• Willingness to travel up to 30%.

Responsibilities

• Provide expert level support to service departments to complete repairs efficiently.
• Monitor maintenance expenses and develop plans to meet forecasted costs.
• Maintain relationships with OEMs, vendors, and service providers to control costs.
• Oversee technician training and scheduling across branches.
• Coordinate with corporate for preventive maintenance programs and new truck specs.
• Establish relationships with key regional customers.
• Promote safety and ensure adherence to safety rules.
• Identify continuous improvement opportunities and ensure adherence to work instructions.
• Assist branches in delivering first-class customer service.

Skills

Fleet maintenance management

Budgeting & cost control

Staff training & development

Safety compliance

Customer relationship

Job description

Job Details

Job Title: Regional Service Manager

Business Function: Leasing

Branch Name: MHC Truck Leasing Corporation

Date: 08-31-2026

Address: 11120 Tomahawk Creek Pkwy

City: Leawood

State: KS

Job Overview & Essential Functions

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Regional Service Manager. The Regional Service Manager provides technical support to MHCTL branches and service departments in the areas of truck component and repair process expertise, technician training and safety. Assists the branches in expediting repairs and controlling maintenance costs.

• Provides expert level support to MHCTL Service Departments to assist in completing repairs in the most timely, cost effective and efficient manner.
• Monitors maintenance expense for assigned branches. Works with Service Departments to develop and complete plans to achieve forecasted maintenance expense and variable absorption objectives.
• Maintains relationships with key regional OEM and parts vendors and outside service providers. Advises Service Departments on parts and outside service provider options that control costs and maintain fleet up time.
• Oversees the ongoing training of MHCTL technicians. Ensure branches maintain technician appropriate skill levels to meet the fleet's maintenance requirements. Coordinates scheduling, attendance and reporting of training events.
• Coordinates with the Corporate Service Department for the efficient implementation of programs such as Preventive Maintenance, Tire Program, Major Repair Program, Truck In-Service and Out-Service and advises on new truck specifications.
• Establishes and maintains working relationships with Key Customers within the region.
• Promotes safe work habits and ensures that safety rules are followed within assigned branches. Ensures Service personnel are properly trained on safety requirements.
• Identifies continuous improvement opportunities within assigned branches and provides feedback to the Corporate Service Department. Ensures branches are following established work instructions.
• Assists the branches in delivering superb customer service by reviewing service activities and compared to company expectations and customer agreements.
• Performs other duties as assigned by supervisor.

SAFETY-SENSITIVE

This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.

Qualifications

• Five years of fleet maintenance work experience in in a heavy duty truck fleet required. Should include experience with developing equipment specifications.
• Demonstrated ability to manage fleet maintenance expenses to meet operational forecasts and minimize fleet equipment downtime.
• Prior experience in managing multiple locations is preferred.
• Must have the ability to recruit, train, develop and evaluate service personnel
• Excellent interpersonal and written communication skills.
• Must have a positive, can do attitude
• Must be able to travel up to 30%.

Benefits

• Competitive Salary
• Medical, Dental and Prescription Insurance
• Disability and Life Insurance
• Paid Time Off program
• 401k and Profit Sharing with Employer Match
• Flexible Spending Account
• Internal Promotion Opportunities
• On the Job Training

About Us

MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.

Equal Opportunity Employer / Veterans / Disabled