Road Supervisor

Transdev North America; North Las Vegas (NV); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Vacation days

Sick leave

Medical, dental, and vision benefits

Life insurance

Company holidays

Job summary

Transdev North America in Las Vegas, NV is seeking a Road Supervisor for Paratransit Operations to oversee field drivers, ensure safe and reliable service, and support operational leadership. You will monitor service delivery, respond to incidents, and coordinate with Dispatch and Operations leadership to resolve issues.

The role requires supervisory experience and a focus on safety, accessibility, and customer service, with eligibility for the union payscale and a starting pay of $24.50 per

Qualifications

• High School Diploma or GED required.
• 2–3 years of transit supervisory experience preferred.
• Paratransit or public transportation experience preferred.
• Strong customer service, communication, problem-solving, and conflict-resolution skills.
• Ability to make sound operational decisions in a fast-paced field environment.
• Basic computer proficiency and ability to complete incident/safety/operational reports.

Responsibilities

• Provide day-to-day field supervision and operational support to paratransit drivers to promote safe, reliable, timely, and customer-focused service.
• Transport passengers during service disruptions, staffing shortages, and major events as needed.
• Conduct site assessments at pickup/drop-off locations for safety and accessibility.
• Monitor daily service delivery and respond to issues in the field.
• Observe drivers to ensure compliance with safety procedures, laws, ADA, and policies.
• Address safety concerns and document violations with corrective action.
• Support DOT and FTA compliance activities, including drug and alcohol testing procedures.
• Respond to situations involving reasonable suspicion per company procedures.
• Perform other duties as assigned.

Skills

Supervisory experience

Paratransit experience

Customer service

Communication

Problem-solving

MS Office

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Transdev in Las Vegas, Nevada is hiring a Road Supervisor for Paratransit Operations. The Road Supervisor provides field-level supervision and operational support to help ensure safe, reliable, accessible, and customer-focused transportation service. This position monitors daily service delivery, supports drivers in the field, responds to operational and safety-related incidents, and works closely with Dispatch and Operations leadership to address service issues and maintain compliance with company policies and applicable regulations.

We are seeking customer service-oriented professionals who are committed to safety, operational excellence, and providing dependable transportation services to our passengers.

Transdev Is Proud To Offer

Position Subject to Collective Bargaining Agreement:

$24.50 - $31.50 (Union Collective Bargaining Agreement Payscale)

Starting pay $24.50 with progression to $31.50 over 6 years.

Benefits Include

• Vacation: Up to 14 days per year
• Paid Sick Leave: 8 hours monthly for full-time employees / 5 hours monthly for part-time employees
• Medical, dental, and vision benefits after 90 calendar days of employment
• Life insurance
• Company holidays
• Additional benefits in accordance with company policy and the applicable Collective Bargaining Agreement
• Benefits may vary depending on location policy. The above represents standard corporate policy.

Key Responsibilities

• Provide day-to-day field supervision and operational support to paratransit drivers to promote safe, reliable, timely, and customer-focused service.
• Transport passengers when operationally necessary, including during service disruptions, staffing shortages, special assignments, and major events such as Formula One and other designated community or citywide events.
• Conduct site assessments at passenger pickup and drop-off locations to evaluate safe and accessible pathways, vehicle access, loading conditions, and concerns involving wheelchairs or other mobility devices.
• Monitor daily service delivery and respond to operational issues, service disruptions, passenger concerns, vehicle-related issues, and emergencies in the field.
• Observe and evaluate drivers during revenue service to ensure compliance with company safety procedures, operating standards, traffic laws, ADA requirements, and applicable company policies.
• Conduct roadside observations and immediately address observed safety concerns or unsafe operating practices while documenting violations and initiating appropriate corrective action in accordance with company policy and applicable labor agreements.
• Respond to and conduct on-scene accident and incident investigations, including gathering information, documenting conditions, obtaining required statements, and coordinating with Safety, Dispatch, Operations, and other departments as appropriate.
• Support the Safety Manager and Operations leadership with applicable DOT and FTA compliance activities, including drug and alcohol testing procedures, documentation, and recordkeeping.
• Respond to situations involving potential reasonable suspicion and follow established company procedures, including observing and documenting behaviors or conditions and immediately coordinating with authorized Safety or Operations leadership.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Supervisory experience working with hourly employees required; 2–3 years of transit supervisory experience preferred.
• Previous paratransit, public transportation, passenger transportation, or similar operations experience preferred.
• Strong customer service, communication, problem-solving, and conflict-resolution skills.
• Ability to make sound operational decisions in a fast-paced field environment.
• Basic computer proficiency, including Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to accurately complete incident reports, safety documentation, operational reports, and other required records.
• Must be able to work flexible schedules, including days, evenings, nights, weekends, holidays, and special events as operational needs require.
• Must meet all applicable driving, licensing, and company requirements when operating company vehicles or transporting passengers.
• Subject to DOT drug testing and physical requirements, if applicable.
• DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Physical Requirements

The essential functions of this position require the ability to:

• Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, work alone and in remote locations.
• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on possible sloped ground or slippery and uneven surfaces.
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [e-mail]

Drug-free Workplace

• Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Successfully pass a pre-employment drug screen.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

California applicants: Pleas e Click Here f or CA Employee Privacy Policy.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.