Road Supervisor

Transdev North America; Baton Rouge (LA); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Vacation: 80 hours in the first year

401(k) retirement benefits

Job summary

Transdev North America in Baton Rouge, LA is seeking a Road Supervisor to oversee all routes ensuring compliance with safety procedures and maintaining service performance. The ideal candidate will have strong customer service skills and a commitment to safety.

This role includes responsibilities such as monitoring operator performance, conducting safety training, and addressing customer concerns. A high school diploma and supervisory experience are required, along with a valid driver's license. This position offers a starting salary of $21.00 per hour, progressing to $25.00 after one year.

Qualifications

• High school diploma or equivalent required.
• Valid driver's license is necessary.
• 2-3 years transit supervisory experience preferred.
• Must work shifts or flexible schedules as needed.
• Excellent written and oral communication skills.

Responsibilities

• Ensure all routes are completed following safety procedures.
• Oversee daily operations, scheduling, and compliance.
• Conduct safety training for operators and monitor performance.
• Address customer concerns and handle service-related assignments.

Skills

Customer service

Safety compliance

Interpersonal skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Workforce software

Trapeze

DriveCam

Job description

Road Supervisor – LSU‑55323

Transdev in Baton Rouge, LA is hiring a Road Supervisor. Road Supervisors ensure all routes are completed in compliance with safety procedures. We are seeking customer‑service oriented professionals who are dedicated to safety. The Road Supervisor is responsible for maintaining the performance of service and attending to day‑to‑day issues regarding routes, customer concerns, vehicle issues, and the Operator team’s performance.

Key Responsibilities

• Demonstrates and promotes a “safety first” lifestyle at the location
• Ensure operators are fit‑for‑duty at all times and scheduling compliance
• Ensure operator pre‑and post‑trip operating procedures
• Maintain on‑time performance specifications
• Prepare and submit required reports in a timely manner
• Respond to service‑related assignments
• Assess safety conditions of all aspects of bus service and monitor operator and passenger behavior while in service
• Oversee a smooth commuting experience for Operators and the public and share best practices with the team
• Communicate job requirements and responsibilities to drivers
• Day‑to‑day scheduling, counseling, and submitting evaluation reports to local management
• Conduct on‑scene accident investigations; assist drivers in preparing accident reports, OSHA reports, and safety violations documents
• Develop and host driver training and safety courses; train new drivers and retrain drivers involved in accidents
• Observe drivers on the road – correct safety problems on the scene while documenting violations
• Liaison between drivers, customers, and the organization regarding customer service concerns
• Evaluate and monitor driver safety and performance in compliance with legal, employment, and labor policies
• Assist Safety Manager with DOT/FTA compliance – drug testing and record‑keeping
• Drive routes periodically
• Escalate issues to management when necessary
• Other duties as required

Qualifications

• High school diploma or equivalent
• Valid driver’s license
• Supervisory experience with hourly employees; 2‑3 years transit supervisory experience with emphasis on safety preferred
• Computer literate – basic knowledge of Microsoft Outlook, Word, Excel, PowerPoint, Workforce, Trapeze, and DriveCam
• Must work shifts or flexible schedules as needed
• Subject to DOT drug testing and physical; DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason
• Knowledge of state and local regulations/guidelines, inclusive of DOT, FTA, and FMCSA
• Ability to interpret and initiate policies and procedures
• Identify and solve problems
• Considerable interpersonal skills and ability to establish effective working relationships
• Excellent written and oral communication skills
• Manage customer relationships and provide strong customer service in a fast‑paced team environment
• Proven organizational skills and ability to handle multiple tasks

Benefits

• Salary: $21.00 (non‑union) starting; progression to $25.00 over 1 year
• Vacation: 80 hours in the first year of service
• Insurance: Medical, Dental & Vision after 30 calendar days for full‑time employees; life insurance; 401(k) retirement benefits; company holidays

Physical Requirements

• Work outside in varying temperature, weather, and humidity conditions – 100% of the job is performed outside, alone and in remote locations
• Sit for extended periods (up to 8–12 hours per day); frequently walk long distances and on uneven surfaces
• Push and pull objects up to 50 pounds; lift material up to 50 lbs. with or without assistance; bend, kneel, or crouch to ground level as needed
• Withstand heavy traffic areas and tolerate dust, vehicle fumes, and noise

Drug‑free Workplace

Transdev maintains a drug‑free workplace. Applicants must: be eligible to work in the United States without requiring sponsorship now or in the future; successfully pass a pre‑employment drug screen.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

Reasonable Accommodation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. Transdev complies with federal and state disability laws.