Road Dispatch & Customer Support Specialist (Safety)

Transdev North America; Everett (WA); On-site; USD 57,000 - 73,000; Full time

Benefits offered by this job

Vacation up to 14 days

Paid sick leave

Medical, dental & vision

401k benefits

Job summary

Transdev in Everett, WA is seeking a Dispatcher to oversee road service and support Operators and customers with a safety‑oriented approach.

The role requires 3–5 years dispatching experience, a High School Diploma or GED, and flexibility to work shifts. Starting pay is $27.30 per hour with progression to $30.68 per hour over four years, plus vacation, sick leave, medical/dental/vision, and 401k benefits.

Qualifications

• High School Diploma or GED.
• Technical degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problemsolving and analytical skills.
• Must be able to work shifts or flexible schedules as needed.

Responsibilities

• Oversee road service by tracking trip performance measures, route on‑time start, performance, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips, including no shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators; act as liaison between the carrier and emergency services. Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Skills

Dispatching experience

Customer service

Safety awareness

DOT/Regulations

Education

High School Diploma or GED

Job description

Transdev in Everett, WA is seeking a Dispatcher to oversee road service and support Operators and customers with a safety‑oriented approach.

The role requires 3–5 years dispatching experience, a High School Diploma or GED, and flexibility to work shifts. Starting pay is $27.30 per hour with progression to $30.68 per hour over four years, plus vacation, sick leave, medical/dental/vision, and 401k benefits.