Registered Nurse – Hospice Triage Manager

Hospice Home Care; Little Rock (AR); On-site; USD 65,000 - 90,000; Full time

Job summary

Hospice Home Care, an affiliate of Adoration Health, seeks a Triage Supervisor to oversee a team of RNs delivering triage by phone and electronic channels. You will develop protocols, monitor performance, and provide training to ensure timely medical guidance.

The role emphasizes leadership in a hospice setting, compliance with regulations, and collaboration with clinical leaders to support patient care across the organization.

Qualifications

• Graduate of an accredited nursing school with licensure to practice in state of operation.
• Hospice triage experience required.
• Supervisory experience preferred.
• Nursing Compact RN license required.
• Commitment to clinical and documentation excellence.
• Must be a licensed driver with insured vehicle in good working order.
• Knowledge of the hospice philosophy of care.
• Excellent communications skills.
• Ability to multi-task.

Responsibilities

• Maintain frequent communication with local clinical leaders.
• Coordinate staff schedules to ensure triage coverage for after-hours and weekend needs.
• Review and approve payroll and time off requests.
• Communicate and coordinate services with the answering service.
• Provide leadership and support to Triage Team members, including training and annual review of staff.
• Lead performance improvement projects for team and individuals as needed.
• Provide ongoing education opportunities and projects.
• Work with leadership to grow and expand the triage program to meet growth needs for the company.
• Ensure compliance with all state and federal legal and regulatory requirements.

Skills

Leadership

Communication

Multi-tasking

Training & mentorship

Education

Nursing degree from accredited school

Job description

Our Company

Hospice Home Care

Overview

Oversee all activities of the triage team that supports multiple operations across the company. Manage a team of registered nurses who assess and prioritize patient needs over the phone or through electronic communication. Ensure timely and appropriate medical advice and recommendations are provided to patients, and coordinate with other healthcare professionals to ensure seamless patient care. Develop and implement triage protocols, monitor performance metrics, and provide training and support to the triage team.

Responsibilities

• Maintain frequent communication with local clinical leaders
• Coordinate staff schedules to ensure triage needs are covered for after-hours and weekend needs
• Review and approve payroll and time off requests
• Communicate and coordinate services with the answering service
• Provide leadership and support to Triage Team members, including training and annual review of staff
• Lead performance improvement projects for team and individuals as needed
• Provide ongoing education opportunities and projects
• Work with leadership to grow and expand the triage program to meet growth needs for the company
• Ensure compliance with all state and federal legal and regulatory requirements

Qualifications

• Graduate of an accredited nursing school with licensure to practice in state of operation
• Hospice triage experience required
• Supervisory experience preferred
• Nursing Compact RN license required
• Commitment to clinical and documentation excellence
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order
• Knowledge of the hospice philosophy of care
• Excellent communications skills
• Ability to multi-task

About our Line of Business

Hospice Home Care, an affiliate of Adoration Health, focuses on providing hospice care to local patients and their families. We concentrate on managing a patient’s pain and other symptoms first and foremost, while also providing emotional and spiritual support to the family. The holistic care approach to providing hospice services by the entire care team sets Hospice Home Care apart. We believe the quality of life to be as important as length of life. Hospice Home Care offers routine home care, respite, general inpatient care, and continuous care. For more information, please visit www.hospicehomecare.com. Follow us on Facebook and LinkedIn.