Registered Nurse - Hospice Triage Manager

BrightSpring Health Services Corporation; Little Rock (AR); On-site; USD 85,000 - 110,000; Full time

Job summary

BrightSpring Health Services Corporation in Little Rock seeks a Registered Nurse - Hospice Triage Manager to oversee the triage team across multiple operations. You will supervise RNs, assess patient needs by phone or electronic communication, and ensure timely medical guidance and coordination of care.

Develop and implement triage protocols, monitor performance metrics, provide training, and lead continuous improvement projects.

Qualifications

• Hospice triage experience required.
• Strong communication and leadership abilities.
• Ability to coordinate with clinicians and care teams.
• RN license in state of operation.

Responsibilities

• Oversee triage team activities across multiple operations.
• Supervise RNs and assess patient needs by phone or electronic communication.
• Develop triage protocols and monitor performance metrics.
• Coordinate with local clinical leaders and after-hours coverage.
• Lead staff training and annual performance reviews.
• Ensure regulatory compliance and quality standards.
• Drive program growth and improvement projects.
• Coordinate with the answering service and care teams.

Skills

Hospice triage experience

Excellent communication

Multi-tasking

Supervisory experience

Education

Nursing License (RN)

Job description

Registered Nurse - Hospice Triage Manager

Job Locations

US-AR-LITTLE ROCK

ID: 2026-198339

Line of Business: Hospice Home Care

Position Type: Full-Time

Overview

Oversee all activities of the triage team that supports multiple operations across the company. Manage a team of registered nurses who assess and prioritize patient needs over the phone or through electronic communication. Ensure timely and appropriate medical advice and recommendations are provided to patients, and coordinate with other healthcare professionals to ensure seamless patient care. Develop and implement triage protocols, monitor performance metrics, and provide training and support to the triage team.

Responsibilities

• Maintain frequent communication with local clinical leaders
• Coordinate staff schedules to ensure triage needs are covered for after-hours and weekend needs
• Review and approve payroll and time off requests
• Communicate and coordinate services with the answering service
• Provide leadership and support to Triage Team members, including training and annual review of staff
• Lead performance improvement projects for team and individuals as needed
• Provide ongoing education opportunities and projects
• Work with leadership to grow and expand the triage program to meet growth needs for the company
• Ensure compliance with all state and federal legal and regulatory requirements

Qualifications

• Graduate of an accredited nursing school with licensure to practice in state of operation
• Hospice triage experience required
• Supervisory experience preferred
• Nursing Compact RN license required
• Commitment to clinical and documentation excellence
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order
• Knowledge of the hospice philosophy of care
• Excellent communications skills
• Ability to multi-task

About our Line of Business

Hospice Home Care, an affiliate of Adoration Health, focuses on providing hospice care to local patients and their families. We concentrate on managing a patient's pain and other symptoms first and foremost, while also providing emotional and spiritual support to the family. The holistic care approach to providing hospice services by the entire care team sets Hospice Home Care apart. We believe the quality of life to be as important as length of life. Hospice Home Care offers routine home care, respite, general inpatient care, and continuous care. For more information, please visit www.hospicehomecare.com. Follow us on Facebook and LinkedIn.