RN Triage Specialist — Patient Care & Coordination

THE LAKES COMMUNITY HEALTH CENTER INC; Wisconsin; Hybrid; USD 39,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Group life and disability insurance

Health Savings Account

Flexible Spending Accounts

PTO and holidays

403(b) retirement plan

Vision Insurance

Tuition reimbursement

Wellness reimbursement

Employee Assistance Program

HRSA/NHSC loan repayment

Job summary

NorthLakes Community Clinic seeks an RN Triage to provide telephone triage and health advice using evidence-based protocols and to process prescription refill requests. You will engage patients, perform nursing assessments, and document in the EHR while guiding care and coordinating resources.

The role requires an Associates or Bachelors in Nursing, 2+ years of experience, and strong communication and counseling skills; familiarity with community health resources and triage best practices is

Qualifications

• Associates or Bachelor’s degree in Nursing required.
• Two+ years related experience and/or training.
• Excellent communication, education, and counseling skills.
• Local knowledge about connections to community health care and social welfare resources is desirable.
• Experience with electronic health records and triaging patient preferred.

Responsibilities

• Performs nursing assessment and triage.
• Follows clinical guidelines, protocols and policies related to direct patient care.
• Complete refill requests for non-controlled substances per NLCC protocol and guidelines
• Complete refill requests for controlled substances under direction and approval from prescribing provider
• Promote timely access to appropriate care to reduce emergency room utilization and hospital readmissions
• Connect with patients for ED and hospitalization follow-up
• Provide medication reconciliation
• Connect patients to relevant community resources, with the goal of enhancing patient health and well-being, increasing patient satisfaction, and reducing health care cost
• Facilitate patient access to appropriate medical and specialty providers
• Educate patient and family/caregiver(s) about relevant community resources
• Attend Care Coordinator training courses/webinars and meetings − Provide feedback for the improvement of the Care Coordination Program
• Participates in quality improvement efforts including outreach, utilizing dashboards, tracking tools and providing quality reporting data monthly
• Document in the Electronic Health Record

Skills

Nursing assessment

Triage

Communication

Counseling

Electronic Health Records

Triage protocols

Education

Nursing degree (Associates or BSN)

Tools

Electronic Health Records

Job description

NorthLakes Community Clinic seeks an RN Triage to provide telephone triage and health advice using evidence-based protocols and to process prescription refill requests. You will engage patients, perform nursing assessments, and document in the EHR while guiding care and coordinating resources.

The role requires an Associates or Bachelors in Nursing, 2+ years of experience, and strong communication and counseling skills; familiarity with community health resources and triage best practices is