RN Triage, Medical Group - Orthopedic, Days

Endeavor Health; Lake Zurich (IL); On-site; Full time

Job summary

An established healthcare provider is seeking a dedicated Registered Nurse for their orthopedic medical group. In this role, you will be pivotal in triaging patient calls, managing health concerns, and ensuring effective communication with patients and medical staff. This position offers a full-time schedule with opportunities for professional growth within a supportive and community-focused environment. Join a team that values diversity, equity, and inclusion while providing quality care to a vibrant community. If you are passionate about nursing and patient care, this is the perfect opportunity for you to make a meaningful impact.

Benefits

Premium pay for eligible employees

Career Pathways for Professional Growth

Various Medical, Dental, and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities

Qualifications

• Minimum of three years of RN experience required.
• Professional licensure in Illinois is mandatory.

Responsibilities

• Responsible for triaging patient calls and managing health concerns.
• Communicates lab values and patient education effectively.

Skills

Patient Communication

Triage Skills

EMR System Proficiency

Crisis Intervention

Patient Education

Education

Diploma in Nursing

Bachelor’s Degree in Nursing or related field

Tools

EMR System

Job description

RN Triage, Medical Group - Orthopedic, Days

RN Triage, Medical Group - Orthopedic, Days

Apply locations NCO 21481 N Rand Rd Kildeer NCO 519 S Roselle Rd Schaumburg

Position Highlights:

• Position: Registered Nurse
• Hourly Pay Range: $29.33 - $52.64. The hourly pay rate offered is determined by a candidate’s expertise and years of experience, among other factors.
• Location: 21481 N Rand Rd. Kildeer, IL.
• Full Time: 40 hours/week
• Hours: Monday-Friday (7:00am – 5pm)

What you will do:

• Reporting to the Director of Quality, is responsible for professional communications regarding patient care, and triage (sorting and prioritizing patients) of clinical pool messages such as patient calls, result notes, patient call back, my chart advice request. Participates in Rx request, My Chart Rx request as needed and supervises Medical Assistants in dealing with prescription refill requests and prior authorizations for medications per protocol.
• Appropriately triages telephone calls, answers questions and advises patients according to policy and physician orders.
• Management of patient health concerns and symptoms via a telephone interaction utilizing physician-approved protocols for the assessment and management of a range of symptoms. Telephone interactions require assessment, patient education and may require crisis intervention.
• Enter complete notes in EMR system as needed. As calls are handled professionally and sensitively the goals of inappropriately scheduled appointments, a reduction in anxiety and education of patients will increase overall satisfaction and reduce risk when there are medical complications.
• Accurately communicates messages, lab values, and telephoned reports in a timely manner.
• Instructs patients in preparation for home care procedures in accordance with physicians’ instructions and patient education tools.
• Performs and documents a preliminary patient assessment including objective information, vital signs, weight, and subjective information relative to the visit using approved care protocols and standing orders.
• Ability to determine urgent issues that require immediate attention i.e. high fever, chest pain, behavioral health crisis, etc.

What you will need:

• Education: Diploma in Nursing required, Bachelor’s Degree preferred in Nursing or a healthcare related field with extensive knowledge of medical terminology and disease processes.
• Certification: Professional licensure in the State of Illinois
• Experience: Minimum of three years of experience as an RN required. Minimum one year of telephone triage experience preferred, preferably in medical practice setting.

Benefits:

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.