RN Triage Call Center: Critical Phone Care

loganhealth; Kalispell (MT); On-site; USD 70,000 - 90,000; Full time

Job summary

Logan Health seeks an experienced Registered Nurse (RN) to join our Triage Call Center, providing telephone-based clinical triage and symptom assessment. You will determine appropriate levels of care, review medical histories, and document interactions in the EMR while collaborating with providers and care teams.

Required Montana RN license or multi-state compact, 2+ years in a medical setting, and current BLS/CPR.

Qualifications

• Current Montana RN license or multi-state compact with MT authorization
• Minimum of two (2) years of RN experience in a medical setting
• Current Healthcare Provider BLS/CPR certification
• Strong clinical assessment and critical-thinking skills
• Excellent verbal communication and patient education skills
• Ability to prioritize urgent patient needs and make sound clinical decisions
• Strong documentation, organization, and multitasking skills
• Comfort working in a fast-paced, telephone-based patient care environment
• Ability to work collaboratively while also exercising independent nursing judgment

Responsibilities

• Provide telephone-based clinical triage and symptom assessment
• Use nursing judgment to determine the appropriate level of care and next steps
• Review patient histories and document interactions in the EMR
• Collaborate with providers and other members of the clinical care team
• Educate patients and provide clear, easy-to-understand instructions regarding their care
• Identify, prioritize, and respond to urgent and high-risk patient concerns
• Manage patient messages, routing, follow-up, and escalation as appropriate
• Coordinate care and communicate important clinical information to providers
• Work efficiently while managing multiple priorities in a fast-paced call center environment
• Help ensure patients receive safe, timely, and compassionate guidance when they need it most

Skills

RN experience

Critical thinking

Verbal communication

Documentation

Multitasking

Independent nursing judgment

Education

BSN

Job description

Logan Health seeks an experienced Registered Nurse (RN) to join our Triage Call Center, providing telephone-based clinical triage and symptom assessment. You will determine appropriate levels of care, review medical histories, and document interactions in the EMR while collaborating with providers and care teams.

Required Montana RN license or multi-state compact, 2+ years in a medical setting, and current BLS/CPR.