RN | Triage Call Center

Logan Health; Kalispell, Northern (MT, KY); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Logan Health in Kalispell, MT, is seeking an experienced Registered Nurse to join our Triage Call Center. You will use your nursing knowledge, critical-thinking skills, and clinical judgment to assess patient concerns over the phone, determine the appropriate next steps, and help patients navigate their care safely and confidently.

This is a fast-paced, highly collaborative role for an RN who enjoys problem-solving, patient education, and making informed clinical decisions.

Qualifications

• Current Montana RN license or multi-state compact RN license with authorization to practice in Montana.
• Minimum of two (2) years of RN experience in a medical setting such as a hospital, clinic, or physician office.
• Current Healthcare Provider BLS/CPR certification.

Responsibilities

• Provide telephone-based clinical triage and symptom assessment.
• Use your nursing judgment to determine the appropriate level of care and next steps.
• Review patient histories and document interactions accurately and timely in the electronic medical record (EMR).
• Collaborate with providers and other members of the clinical care team.
• Educate patients and provide clear, easy-to-understand instructions regarding their care.
• Identify, prioritize, and appropriately respond to urgent and high-risk patient concerns.
• Manage patient messages, routing, follow-up, and escalation as appropriate.
• Coordinate care and communicate important clinical information to providers.
• Work efficiently while managing multiple priorities in a fast-paced call center environment.
• Help ensure patients receive safe, timely, and compassionate guidance when they need it most.

Skills

RN license

BLS/CPR

Telephone triage

Clinical assessment

Documentation

Education

BSN

Tools

EMR

Job description

This position provides primary care to patients, including assessment, treatment, care planning, and medical care evaluation.

Our Mission: Quality, compassionate care for all.

Our Vision: Reimagine health care through connection, service and innovation.

Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Use your nursing experience in a role where your clinical judgment makes a difference - one call at a time. Logan Health is seeking an experienced Registered Nurse (RN) to join our Triage Call Center team. In this role, you’ll use your nursing knowledge, critical-thinking skills, and clinical judgment to assess patient concerns over the phone, determine the appropriate next steps, and help patients navigate their care safely and confidently. This is a fast-paced, highly collaborative position for an RN who enjoys problem-solving, patient education, and making informed clinical decisions.

What You’ll Be Doing

• Provide telephone-based clinical triage and symptom assessment
• Use your nursing judgment to determine the appropriate level of care and next steps
• Review patient histories and document interactions accurately and timely in the electronic medical record (EMR)
• Collaborate with providers and other members of the clinical care team
• Educate patients and provide clear, easy-to-understand instructions regarding their care
• Identify, prioritize, and appropriately respond to urgent and high-risk patient concerns
• Manage patient messages, routing, follow-up, and escalation as appropriate
• Coordinate care and communicate important clinical information to providers
• Work efficiently while managing multiple priorities in a fast-paced call center environment
• Help ensure patients receive safe, timely, and compassionate guidance when they need it most

What We’re Looking For

Required:

• Current Montana RN license or multi-state compact RN license with authorization to practice in Montana
• Minimum of two (2) years of RN experience in a medical setting such as a hospital, clinic, or physician office
• Current Healthcare Provider BLS/CPR certification
• Strong clinical assessment and critical-thinking skills
• Excellent verbal communication and patient education skills
• Ability to prioritize urgent patient needs and make sound clinical decisions
• Strong documentation, organization, and multitasking skills
• Comfort working in a fast-paced, telephone-based patient care environment
• Ability to work collaboratively while also exercising independent nursing judgment

Preferred:

• BSN
• Previous telephone triage, nurse advice line, ambulatory care, or call center experience

Why Join Our Triage Team?

This role offers experienced nurses a unique opportunity to continue using their clinical expertise while caring for patients in a different way. You’ll be part of a collaborative team that helps patients understand their symptoms, determine the appropriate level of care, and access the resources they need.

Shift

Day Shift - 10 Hours (United States of America)

Schedule: 10-hour shifts from 8:00 AM to 6:00 PM

The Triage Call Center operates 365 days a year. Weekend and holiday coverage is required.

Because our patients rely on the Triage team every day of the year, team members share responsibility for weekend and holiday coverage.

Pre-Employment Screening Requirements

• Criminal background check
• Reference checks
• Drug Screening
• Health and Immunizations Screening
• Physical Demand Review/Screening

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law.

If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

Our Mission, Vision and Core Values

Our Mission: Quality, compassionate care for all.

Reimagine health care through connection, service and innovation.

Be Kind - We foster compassion and positivity in our work environment.

Work Together - Collaboration leads to innovation, efficiency, and improved communication.

Trust and Be Trusted - We build trust by acting with authenticity, empathy, and good intent.

Strive for Excellence - We continually push ourselves to improve, innovate, and deliver high-quality care and services.