RN Transitional Care Coach — Home Visit Specialist

Washington Hospital Healthcare System; Fremont (CA); On-site; USD 131,000 - 176,000; Full time

Job summary

Washington Hospital Healthcare System seeks an experienced Coach for the Transitional Care Program to ensure patients continue to receive coordinated, quality care after discharge and to reduce unnecessary admissions and readmissions. The role covers home visits and collaboration with outpatient providers, case management, and post-acute care teams.

The ideal candidate is a licensed California RN with a Bachelor’s degree (or equivalent) and BLS, with strong communication skills and willingness

Qualifications

• Graduate of an accredited school of nursing with a current California RN license required.
• Bachelor’s degree, or a combination of clinical education and/or experience required.
• Current AHA BLS certification required.
• Current driver’s license, vehicle insurance and access to a dependable vehicle or public transportation required.
• Experience with Microsoft Office (Word, PowerPoint, Excel, etc.) and/or Google Suite (Docs, Sheets, etc.) required.
• Must be willing to work weekends.
• Experience in health coaching, motivational interviewing desired.
• Must have effective communication skills to interact with patient and family.
• Experience and comfort with home visits preferred.
• Two to three years of experience in transitional care preferred.

Responsibilities

• Collaborates with outpatient providers, case management, and post-acute care providers to ensure optimal delivery of transitional needs
• Prioritizes referrals and activities according to intensity, need, and required follow-up
• Documents all activity related to patient care in electronic medical record system, including visits, orders, contact with additional resources, conversations with patients or other agencies, as well as any other information related to patient care and well‑being
• Evaluates aspects of each patient’s condition, diagnoses, medications, and support systems to formulate an individualized plan which will lead to successful outcomes in medication(self)-management, use of a dynamic patient-centered record, appropriate primary care and specialist follow‑up, and knowledge of red flags
• Visits patients in their homes and other ambulatory settings (i.e. skilled nursing facilities, post‑acute rehabs, etc) as part of the Transitional Care Program
• Provide education on chronic illnesses to encompass: disease process, medication administration to include side effects management, and proper use of prescribed devices and/or medical equipment
• The individual identifies and resolves problems in a timely manner and excels at locating, retrieving, evaluating and using information skillfully
• Demonstrates client‑centered focus
• Demonstrates flexibility without over reliance on protocols
• The individual prioritizes and plans work activities, uses time efficiently, and develops realistic action plans
• Achieves timely and efficient care coordination through a multidisciplinary effort with members of the health care team.
• Interacts with physicians, and other providers, patients and families to coordinate services for patients’ post‑hospital care in a timely manner and follow‑up to ensure appropriate care is received
• Aligns teaching plan with those developed by other disciplines as a way to ensure care coordination
• Coordinates care in a manner that produces the best patient outcome in an effective and efficient manner
• Acts as the client’s advocate by initiating action to improve healthcare, or to change decisions or activities which are against the interests or wishes of the client, while being aware and sensitive to patient rights
• Participates in community‑based activities representing the interests of the hospital
• Demonstrates excellent communication skills: active listening; use of open‑ended questions; ability to reframe and redirect
• Demonstrates critical thinking skills
• Moves beyond task‑based orientation to role‑based practice, and focuses attention on responsibility and accountability
• Exercises decision authority and demonstrates self‑direction, and understands chain‑of‑command
• Acts in a manner that promotes dialogue, open communication and positive working relationships
• Strengthens role‑based professional practice within the multidisciplinary team
• Transfers information and provides care to patients in a manner that is therapeutic as well as interpersonally and culturally responsive
• Complies with the ANA Professional Code of Ethics.
• Maintains an open, approachable manner, and treats others fairly and respectfully. Preserves others’ self‑confidence and dignity, and shows regard for their opinions
• Role models integrity and fosters the spirit of teamwork and interdisciplinary encounters by utilizing effective interpersonal skills to resolve conflict
• Works closely with hospital staff and physicians to improve documentation in the medical record
• Participates in interdisciplinary patient care meetings.
• Implements tracking process for identification of high risk/high cost cases requiring further assessment
• Participates in evidence‑based practice for specific patient populations
• Identifies areas for improvement and communicates through the unit‑based structure, any recommendation(s) to improve care and outcomes in specific populations
• Engages in professional development that increases knowledge and skill related to the professional role, accountability, evidence‑based practice and supervision of others
• Participates actively in staff development for unit and divisional personnel
• Seeks out professional and educational opportunities to increase knowledge of research‑based practice
• Demonstrates awareness of, and compliance with, patient safety and regulatory and licensing standards; i.e., Joint Commission, Title 22, OSHA, EMTALA, HIPAA, CMS, HSAG and other service‑specific regulations
• Practices within the scope of the California Nurse Practice Act (Section 2725) in all aspects of patient care, promoting safe practice in order to reduce risk
• Adheres to hospital, divisional and unit‑based policies and procedures, e.g., attendance and punctuality, chain of command

Skills

Communication skills

Health coaching

Motivational interviewing

Interpersonal skills

Education

Bachelor’s degree

Master’s degree in Health Care Administration or Nursing

California RN license

Tools

Microsoft Office

Google Suite

Job description

Washington Hospital Healthcare System seeks an experienced Coach for the Transitional Care Program to ensure patients continue to receive coordinated, quality care after discharge and to reduce unnecessary admissions and readmissions. The role covers home visits and collaboration with outpatient providers, case management, and post-acute care teams.

The ideal candidate is a licensed California RN with a Bachelor’s degree (or equivalent) and BLS, with strong communication skills and willingness