RN-Transfer Referral Center

University Hospitals; Shaker Heights (OH); Hybrid; USD 65,000 - 90,000; Full time

Job summary

University Hospitals is seeking a Patient Flow Management professional to coordinate transfers and provide clinical assessment for patient placement through the Center for Patient Flow Management.

This role emphasizes teamwork, clear communication across disciplines, and leadership to optimize clinical operations while ensuring timely, safe patient care and exceptional service. It also involves coordinating with air medical programs and dispatching critical care transport ambulances.

Responsibilities

• Coordination of incoming patient transfer requests with receiving facility, physicians, and necessary transport resources
• Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
• Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
• Displays leadership that influences optimal clinical and operational outcomes
• Delivering exceptional customer service while facilitating communication across multiple disciplines
• Possess and obtain working knowledge of external and inter-facility protocols and standards of practice
• Work with all Center for Patient Flow Management (CPFM) staff in a team orientated, collaborative approach
• Responsible for promoting a Best Place to Work Culture and positive and professional work environment
• Radio communication and coordination with multiple agencies, including Air Medical programs and UH Critical Care Transport
• Dispatch of UH Critical Care Transport ambulances
• Other duties as assigned

Job description

Responsible for performing aspects of the Patient Flow Management process ensuring that transfers, patient placement and related activities occur in a timely, safe and accurate fashion. This includes providing clinical assessment for patients being placed through the Center for Patient Flow Management.

Position Summary/Essential Duties:

1. Coordination of incoming patient transfer requests with receiving facility, physicians, and necessary transport resources
2. Demonstrates technical skills in care delivery that result in safe practice and positive care outcomes
3. Demonstrates clear communication and effective collaboration to optimize patient care and clinical operations
4. Displays leadership that influences optimal clinical and operational outcomes
5. Delivering exceptional customer service while facilitating communication across multiple disciplines
6. Possess and obtain working knowledge of external and inter-facility protocols and standards of practice
7. Work with all Center for Patient Flow Management (CPFM) staff in a team orientated, collaborative approach
8. Responsible for promoting a Best Place to Work Culture and positive and professional work environment
9. Radio communication and coordination with multiple agencies, including Air Medical programs and UH Critical Care Transport
10. Dispatch of UH Critical Care Transport ambulances
11. Other duties as assigned