RN Transfer Center Lead — Operations & QA

HCA Healthcare; Florida; On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off and leave programs

Retirement plan and 401(k) match

Job summary

HCA Healthcare in Florida seeks an experienced Registered Nurse to support Transfer Center operations, oversee daily activities, coordinate patient placements, and act as on-duty liaison between staff and leadership.

The role emphasizes coordinating inquiries, scheduling, QA/QI, and EMTALA compliance while collaborating with leadership to improve processes and deliver high-quality patient care across the division.

Qualifications

• Graduate from an accredited school of nursing.
• Bachelor of Nursing preferred.

Responsibilities

• Oversees daily operations consistent with the departmental goals.
• Monitors orientation of new staff through collaboration with preceptor.
• Completes initial review of service inquiries and recoveries and communicates results with TC leadership.
• Serves as the primary point of contact (while on duty) in the absence of TC leadership.
• Assists management with scheduling and covering open shifts.
• Responsible for QA/QI of data, phone calls, and reports.
• Assists with staff communication, provides updates and maintains standards.
• Strives to improve current operations by identifying inefficiencies.
• Meets with leadership regularly to effectively communicate and resolve issues.
• Works as a liaison between staff and leadership.
• Maintains the Transfer Center documentation system by updating locations and providers as required.
• Exercises good judgment in the absence of detailed instructions or in an emergency situation.
• Sets a good example for staff by adhering to all office policies and maintains a positive attitude.
• Brings problems or issues to leadership’s attention in a timely manner.
• Plays a vital role in emergency operations.
• Assists in data collection, monitoring, evaluation and analysis of data.
• Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement.”

Skills

EMTALA regulations

Customer service

Communication

Multi-tasking

Confidentiality

Self-management

Hospital services knowledge

Computer systems

Positive attitude

Staff liaison

Education

Graduated from an accredited school of nursing

Bachelor of Nursing preferred

Job description

HCA Healthcare in Florida seeks an experienced Registered Nurse to support Transfer Center operations, oversee daily activities, coordinate patient placements, and act as on-duty liaison between staff and leadership.

The role emphasizes coordinating inquiries, scheduling, QA/QI, and EMTALA compliance while collaborating with leadership to improve processes and deliver high-quality patient care across the division.