RN Transfer Center Coordinator - Elevate Patient Flow

Trinity Health MI; Grand Rapids (MI); On-site; USD 41,000 - 63,000; Part time

Job summary

Trinity Health Grand Rapids is seeking an experienced Transfer Center Coordinator to partner with EMS dispatch and coordinate patient transfers across West Michigan. The role ensures safe, timely transitions and collaborates with multiple facilities to optimize bed management.

You will lead triage decisions, manage discharge transports, and maintain clear communication of clinical information, while upholding patient-centered care and service excellence.

Qualifications

• Bachelor’s degree in Nursing or related health field.
• Current Michigan RN license.
• Active BLS certification.
• Minimum of 5 years of progressive acute care clinical experience.
• Strong communication, coordination, and problem-solving skills.

Responsibilities

• Coordinate and manage EMS interfacility transfers for inpatient and emergency spaces.
• Collaborate with Trinity Health EMS dispatchers to prioritize and triage patient transfers.
• Assist in prioritization of facility discharge transports, including discharges to skilled nursing facilities, assisted livings, and inpatient psychiatric care.
• Collaborate with Clinical Resource Coordinators on discharge transport needs to streamline patient flow and bed management throughout the facility.
• Collect, document, and communicate critical clinical and logistical patient information.
• Support ED-to-ED transfers and continuity of care.
• Identify barriers to patient flow and escalation concerns appropriately.
• Participate in quality and process improvement initiatives (PDCA, LEAN).
• Deliver outstanding customer service aligned with Excellence in Care Experience principles.

Skills

Communication

Coordination

Problem-solving

Education

Bachelor's degree in Nursing or related health field

Tools

Epic EMR

Job description

Trinity Health Grand Rapids is seeking an experienced Transfer Center Coordinator to partner with EMS dispatch and coordinate patient transfers across West Michigan. The role ensures safe, timely transitions and collaborates with multiple facilities to optimize bed management.

You will lead triage decisions, manage discharge transports, and maintain clear communication of clinical information, while upholding patient-centered care and service excellence.