RN Telephone Triage Nurse – Patient Care & Problem Solving

Endeavor Health; Bensenville (IL); On-site; USD 47,000 - 73,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Career pathways for growth

Medical, Dental, Vision options

Tuition Reimbursement

Free Parking

Wellness Savings Plan

Health Savings Account options

Company retirement match

Paid Time Off and Holiday Pay

Community involvement opportunities

Job summary

Endeavor Health in Elmhurst, IL is seeking a Registered Nurse for Telephone Triage to support patient care by assessing needs via inbound and outbound calls. This full-time role requires Illinois RN licensure and BLS, with typical hours Monday–Friday 7:30am–4:30pm and no travel.

The RN Telephone Triage Nurse will provide education, clinical assessment and problem-solving to callers, maintain excellent communication, and work collaboratively in a fast-paced healthcare team.

Qualifications

• Current Illinois RN licensure is required.
• BLS CPR certification through AHA is required.
• Knowledge of physician practice operations is expected.
• Strong verbal and written communication skills are essential.
• Ability to handle high-stress and difficult patient situations.

Responsibilities

• Assess caller needs via inbound and outbound telephone practice.
• Provide education, clinical assessment and problem-solving to callers.
• Maintain positive customer relationships through active listening.

Skills

Communication skills

Telephone etiquette

Time management

Team player

Interpersonal skills

Typing skills

Stress management

Education

Illinois RN license

CPR BLS (AHA)

Job description

Endeavor Health in Elmhurst, IL is seeking a Registered Nurse for Telephone Triage to support patient care by assessing needs via inbound and outbound calls. This full-time role requires Illinois RN licensure and BLS, with typical hours Monday–Friday 7:30am–4:30pm and no travel.

The RN Telephone Triage Nurse will provide education, clinical assessment and problem-solving to callers, maintain excellent communication, and work collaboratively in a fast-paced healthcare team.