RN - Supervisor - PN Centralized RN Telephone Triage Program - Full Time - 8 Hour - Days

John Muir Physician Network; United States; Hybrid; USD 108,000 - 161,000; Full time

Job summary

John Muir Physician Network is seeking an RN Supervisor to lead the Telephone Triage Call Center. The role ensures high-quality telephonic triage, nurse advice, and adherence to approved protocols while guiding staff and evaluating performance.

The incumbent will supervise triage nurses, train staff, monitor metrics, and advance quality improvement initiatives. Hybrid with at least one on-site shift weekly in the United States.

Qualifications

• 5 years clinical nursing in Acute Care or Ambulatory care
• 2 years Telephone Triage experience
• 1 year Management/Supervisory experience preferred
• RN License - California Board of Nursing required
• BLS certification required

Responsibilities

• Oversee daily operations of the RN Telephone Triage Program
• Supervise a team of registered telephone triage nurses
• Provide clinical guidance and ensure adherence to protocols
• Lead staff training and performance evaluation
• Drive quality improvement initiatives and monitor program metrics

Skills

Clinical assessment

Leadership

Communication

Problem solving

EHR proficiency

Phone triage

Empathy

Bilingual EN/ES

Regulatory knowledge

MS Office

Education

Bachelor's Degree in Nursing

RN license (California Board of Nursing)

Tools

EHR software

Telephone triage software

Job description

Job Description

The RN Supervisor of the Telephone Triage Call Center is responsible for overseeing the daily operations of the RN Telephone Triage Program, ensuring the delivery of high-quality patient care through telephonic triage services and Nurse Advice. This role involves managing incoming patient symptom calls, supervising a team of registered telephone triage nurses, providing clinical guidance, and ensuring adherence to approved protocols and standards. The RN Supervisor will also be involved in staff training, performance evaluation, managing performance metrics for the program, and leading quality improvement initiatives. This is a hybrid remote position that requires a minimum of one on-site shift per week.

Education

Graduate of Accredited School of Nursing - Required and

Bachelor's Degree Nursing - Required

Experience

5 years of clinical nursing experience in Acute Care or Ambulatory care - Required

2 years Telephone Triage - Required

1 year Management - Supervisory or Leadership Position - Preferred

Certifications/Licensures

RN Registered Nursing - California Board of Nursing - Required

BLS Basic Life Support - American Heart Association - Required

Skills

• Advanced clinical assessment and decision-making ability
• Strong leadership, communication, and interpersonal skills
• Performs well in a fast-paced environment and demonstrates effective problem-solving
• Proficiency with electronic health records (EHR) and telephone triage software.
• Ability to demonstrate compassion and empathy for patients and the ability to motivate patients to adhere to nurse advice regarding urgency of care based on triage outcomes
• Strong ethics and a high level of personal and professional integrity
• Bilingual in English/Spanish - Preferred
• Knowledge of quality improvement practices and regulatory requirements
• Proficient in Microsoft Office Products (Word, Excel, Outlook and Power Point)

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management

Work Shift

Exempt Days (Mon-Fri) (United States of America)

Pay Range

$78.04 - $117.06 Hourly

Offer amounts are based on demonstrated/relevant experience and/or licensure.

Pay will be adjusted to the local market if hired outside of the Bay Area.

Note: Positions at JMH which are exempt (not eligible for overtime) under the level of Manager are listed as hourly for compensation purposes on this posting. The work shift will contain the word 'exempt' on it.

Scheduled Weekly Hours

40