Remote RN Telephone Triage - PT Overnight/Weekend Shifts | Compact + MA, MN,NV,IL, NY & CA

Call 4 Health; Phoenix (AZ); Remote; USD 65,000 - 95,000; Full time

Job summary

Call 4 Health is seeking experienced Registered Nurses to join our 24-hour remote triage call center. You will provide telephone triage, document patient interactions in client EHR systems, and support providers across multiple states from a home office.

The role requires an associate or bachelor’s degree in nursing, 2–4 years of RN experience (ER/Urgent Care preferred), a compact license, and willingness to obtain additional state licenses.

Qualifications

• Associate's or Bachelor's Degree in Nursing is required.
• 2-4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICU.
• Prior telephone triage experience using electronic triage systems.
• Active, unencumbered e-NCL / Enhanced Nurse Licensure Compact license; willingness to obtain additional state licenses.

Responsibilities

• Respond to inbound and outbound calls for a multi-state nurse triage service.
• Utilize telephone triage protocols to assess and triage patients.
• Document patient interactions accurately in client EHR systems.
• Provide clinical assessments via phone or patient portal based on established protocols.
• Support providers with administrative and clinical tasks, including medication refill requests and referrals.

Skills

Telephone triage

EHR experience

Clinical assessment

Communication skills

Teamwork

Education

Nursing degree

Tools

EHR platforms

Job description

Registered Nurse (RN) - Remote Triage / Compact License Required

Make a difference from home while supporting patients and providers nationwide.

We are seeking experienced Registered Nurses (RNs) to join our growing 24-hour medical call center as a Remote Triage Nurse. In this role, you'll work collaboratively with providers to deliver timely, high-quality patient care through telephone triage, EHR management, and clinical support across multiple states. This is an excellent opportunity for nurses who thrive in a fast-paced environment, enjoy clinical decision-making, and are looking for flexibility without sacrificing meaningful patient impact.

Respond to inbound and outbound calls for a multi-state nurse triage serviceUtilize Schmitt-Thompson telephone triage protocols to assess and triage patientsDocument patient interactions accurately in client EHR systems and/or the Call 4 Health platformProvide clinical assessments via phone or patient portal based on established protocolsSupport providers with administrative and clinical tasks, including:Medication refill requests per protocolProvider notification of critical resultsPost-discharge and post-operative follow-up coordination

Facilitate referrals and assist with prior authorization requests requiring clinical inputCollaborate with hospitals, nursing homes, funeral homes, and government agencies as neededParticipate in Remote Patient Monitoring (RPM) programs, including:Monitoring vital signsEducating patients on chronic disease management (diabetes, hypertension, COPD)

Screen and qualify patients for clinical trials and provide patient educationTake on additional responsibilities to support team success and patient outcomes

What We're Looking For

Associate's or Bachelor's Degree in Nursing2-4 years of full-time RN clinical experience, preferably in ER/Urgent Care, Adult, Pediatric, Ambulatory Care, or ICUPrior telephone triage experience using electronic triage systemsExperience working with two or more EHR platformsActive, unencumbered e-NCL / Enhanced Nurse Licensure Compact licenseWillingness to obtain additional state licenses as requested

Skills That Set You Apart

Strong teamwork and collaboration skillsAbility to step into a leadership role when neededExcellent customer service, empathy, and communication skillsHigh attention to detail and documentation accuracyStrong organization and time management skills

Work From Home Requirements

Private, HIPAA-compliant home workspaceAbility to sit for extended periods and use a headsetBroadband internet accessAbility to house company-issued equipmentParticipation in staff meetings via phone or video

Work Environment

Fast-paced and collaborativeAdaptable to change and able to manage stress effectivelyOccasional overtime or schedule adjustments as needed

Schedule:

Week 1:

Monday: 4 AM-8 AMThursday: 12 AM-8 AMFriday: 8 PM-4 AM (Saturday)Saturday: 8 PM-4 AM (Sunday)Week 2:

Monday: 4 AM-8 AMThursday: 12 AM-8 AMSaturday: 12 AM-4 AMSunday: 12 AM-4 AMAll shifts are listed in Eastern Time (ET).