Registered Nurse, Triage (Per Diem)

Included Health

United States

Remote

USD 44,262 - 61,992

Full time

14 days+

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Job summary

A healthcare technology company in the United States seeks a Triage Registered Nurse to provide effective telephone triage for patients. The ideal candidate will have a BSN, strong clinical assessment skills, and at least 2 years experience in triage. Responsibilities include conducting clinical assessments, educating patients, and ensuring care standards are met. This role offers a full-time schedule with a competitive compensation range of $32.13/hr - $45.00/hr.

Qualifications

Registered Nurse, currently licensed in a compact state.
2+ years experience in a triage or emergency setting.
Excellent written and verbal communication skills.

Responsibilities

Conduct thorough clinical assessments to determine care needed.
Educate and communicate recommendations in patient-friendly language.
Route members to additional benefits and community resources.

Skills

Clinical assessment skills

Communication skills

Computer/medical record proficiency

Clinical decision making

Ability to multitask

Education

Bachelor of Science in Nursing

Tools

Google Suite

Job description

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Compensation

This range is provided by Included Health. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $32.13/hr - $45.00/hr

Role

The Triage Registered Nurse / RN supports patients and their families by providing clear, safe and effective telephone triage using evidence-based processes and tools. The Registered Nurse on this team will blend critical thinking skills with a decision support tool enabling safe, standardized care to our patient population.

Key Responsibilities

Conduct a thorough clinical assessment of symptoms and confidently determine the appropriate level of care required to safely meet the patient’s medical need, and refer them using established guidelines
Follow standard procedures and protocols related to the triage service
Educate and communicate recommendations to patients thoroughly in patient-friendly language
Successfully route members to additional internal/external benefits and community resources, when needed
Provides care based upon the Included Health Core Values
Provides triage and support for urgent member prescription needs
Serves as a central point of contact for all Included Health member emergency escalations
Participate in team meetings and continuous quality improvement

Requirements

Bachelor of Science in Nursing required
Registered Nurse, currently residing and licensed in a compact state with eligibility to obtain RN licensure in all 50 states
2+ years experience in a triage setting, preferably some of that experience being focused on phone triage, or 2+ years experience in an emergency room, or 4+ years experience in an ambulatory primary care role that included triage
Ability to work in PST Timezone
Rotating holiday and weekend rotation (every 3rd weekend for Full Time and every other weekend for Part Time)
Expertise in advanced clinical decision making
Comfortable working with a wide variety of medical conditions for both pediatric and adult populations
Experience in engagement in complex decision making, including situations of uncertainty
Excellent written and verbal communication skills. The ability to gather a clinical history, answer questions at a patient level, and succinctly summarize findings is critical.
Strong competence and ability to use multiple computer/medical record systems, as well as Google suite
Must be able to work efficiently. We are a fast growing company and we are busy. Our team is expected to meet role specific metrics without sacrificing quality. Good judgment for balancing priorities is a must.
Maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education.

Other Skills/Abilities

Self-disciplined, energetic, passionate, innovative and flexible
Must be able to work independently remotely and work well under stress
A team player that can follow a system and protocol to achieve a common goal
Demonstrates sound judgment, independent decision-making and problem-solving skills
Maintains professional demeanor and service-oriented patient focus to prioritize the patient experience
Possess the ability to multitask, and using best judgment

About Included Health

Included Health is a new kind of healthcare company, delivering integrated virtual care and navigation. We’re on a mission to raise the standard of healthcare for everyone. We break down barriers to provide high-quality care for every person in every community — no matter where they are in their health journey or what type of care they need, from acute to chronic, behavioral to physical. We offer our members care guidance, advocacy, and access to personalized virtual and in-person care for everyday and urgent care, primary care, behavioral health, and specialty care. It’s all included. Learn more at includedhealth.com.

Included Health is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Included Health considers all qualified applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and California law.

Seniority level