RN Patient Experience & Risk Liaison

Aultman Health System; Canton (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Aultman Health System in Canton, OH, is seeking a Patient Relations Representative to support administration and department managers by communicating effectively with patients and families and solving problems to improve service quality.

As part of the Legal Affairs team with Risk Managers, this role manages complaints, assists with liability risk reviews, coordinates with departments, and helps deliver courteous healthcare experiences while maintaining confidentiality.

Qualifications

• Must be an RN with BSN and current licensure to practice as a registered nurse.
• Minimum of 5 years of clinical experience.
• Experience in conflict resolution.
• Strong interpersonal communication with patients, families, physicians, employees and management.
• Ability to understand and utilize mainframe systems and computer programs.
• Maintain confidentiality, integrity, and objectivity in dealing with staff and patients.

Responsibilities

• Serve as point of contact for patient/family compliments and concerns.
• Refer concerns to managers and VP for resolution.
• Collaborate with managers to resolve patient/family issues promptly.
• Identify quality-of-care concerns and potential liability; refer to appropriate departments.
• Assist with administrative duties to promote department productivity.
• Analyze Patient Relations data to identify trends and remedies.
• Assist Legal in programs, policies and procedures.
• Investigate and document simple general liability claims.

Skills

Interpersonal comms

Conflict resolution

Problem solving

Data analysis

Confidentiality

Customer service

Education

RN BSN license

Tools

Mainframe systems

Hospital IS

Job description

Aultman Health System in Canton, OH, is seeking a Patient Relations Representative to support administration and department managers by communicating effectively with patients and families and solving problems to improve service quality.

As part of the Legal Affairs team with Risk Managers, this role manages complaints, assists with liability risk reviews, coordinates with departments, and helps deliver courteous healthcare experiences while maintaining confidentiality.