Patient Experience & Relations Advocate

System Support; MIDDLETOWN (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Atrium Medical Center in Middletown, OH is seeking a Patient Relations Representative to serve as a liaison among patients, families, visitors, and clinical staff, listening to concerns and identifying solutions to improve patient experience.

The role emphasizes confidentiality, problem-solving, and collaboration across the hospital, with responsibilities including documenting grievances and supporting service recovery.

Qualifications

• Bachelor’s Degree required.
• 1–3 years of customer service experience preferred.
• Notary from county of residence a plus.

Responsibilities

• Serve as a liaison between patients, families, visitors, hospital staff and providers.
• Document complaints and report findings to leadership for service improvement.
• Support patient advocacy and service recovery initiatives.

Skills

Customer service

Verbal communication

Written communication

Diversity awareness

Judgement

Relationship building

Conflict resolution

Time management

Stress management

Education

Bachelor's Degree

Tools

Medical records software

HIPAA compliance knowledge

Job description

Atrium Medical Center in Middletown, OH is seeking a Patient Relations Representative to serve as a liaison among patients, families, visitors, and clinical staff, listening to concerns and identifying solutions to improve patient experience.

The role emphasizes confidentiality, problem-solving, and collaboration across the hospital, with responsibilities including documenting grievances and supporting service recovery.