RN BSN: Patient Relations & Risk Liaison

Aultman Health Foundation; Canton (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Aultman Health Foundation in Canton, OH seeks a Patient Relations Representative to assist administration and department managers in maintaining excellent patient relations through effective communication and problem solving. The role emphasizes timely resolution of concerns and collaboration with leadership.

Qualified candidates must be a registered nurse with BSN and current licensure, a minimum of five years of clinical experience, and experience in conflict resolution.

Qualifications

• RN with BSN and current licensure to practice as a registered nurse.
• Minimum of 5 years of clinical experience.
• Experience in conflict resolution.

Responsibilities

• Provide a point of contact to patients/families for compliments and concerns and refer concerns/grievances to the appropriate managers and vice presidents for resolution. Concerns/grievances and compliments are entered and tracked in the patient relations database.
• Work closely with managers and vice presidents to provide prompt resolution of patient/family concerns/grievances. Assist with decision to provide administrative courtesy adjustments and/or reimbursement for patient's lost/broken personal items.
• Identify patient/family concerns with a quality-of-care issue and/or potential liability. Provide for appropriate referrals to the Quality Department or other department/committee as appropriate. Investigate potential liability issues and document findings.
• Assist with administrative/clerical duties as needed to promote teamwork and productivity of the department.
• Analyze Patient Relations data to determine trends and offer possible remedies.
• Assist the Legal department in designing and implementing programs, policies and procedures.
• Investigate and manage simple general liability claims against the organization. All such claims are entered into and tracked in the claims management database.
• Screen subpoenas and assist staff in preparing for testimony by coordinating meetings.
• Participate in various hospital committees as assigned.
• Provide orientation and continuing education to organization's staff regarding customer service and other Risk/Legal topics as needed.

Skills

Interpersonal communication

Conflict resolution

Problem solving

Mainframe systems

Education

RN with BSN and licensure

Tools

Mainframe systems

Job description

Aultman Health Foundation in Canton, OH seeks a Patient Relations Representative to assist administration and department managers in maintaining excellent patient relations through effective communication and problem solving. The role emphasizes timely resolution of concerns and collaboration with leadership.

Qualified candidates must be a registered nurse with BSN and current licensure, a minimum of five years of clinical experience, and experience in conflict resolution.