Patient Experience Advocate

AdventHealth; Burleson (TX); On-site; USD 57,000 - 105,000; Full time

Benefits offered by this job

Benefits from Day One: Medical, Dental

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth Burleson is seeking a PX Specialist to support patient experience initiatives across campus. You will coordinate daily PX activities, engage with patients and families, and help sustain a PX-first culture with timely feedback and recognition of frontline staff.

The role requires a Bachelor’s degree and 1+ years of healthcare experience, with lean or design thinking experience preferred and strong communication skills.

Qualifications

• Bachelor's degree required.
• 1+ years healthcare/hospital experience preferred.
• Lean, Six Sigma, PDSA or Design Thinking experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Support PX action plans and campus PX priorities.
• Coordinate daily PX activities and engage with patients, families, and staff.
• Identify trends in patient experience and escalate issues to PX campus leader.
• Support daily huddles and rounding with real-time feedback sharing.
• Promote PX-first culture by recognizing frontline staff and celebrating wins.
• Coordinate PX training, mentorship and skills labs with campus leaders.
• Track and report basic patient feedback metrics for decision-making.
• Performs other duties as assigned.

Skills

Operational Execution

Service Recovery

Problem Solving

Communication

Attention to Detail

Team Collaboration

Education

Bachelor's degree

Job description

AdventHealth Burleson is seeking a PX Specialist to support patient experience initiatives across campus. You will coordinate daily PX activities, engage with patients and families, and help sustain a PX-first culture with timely feedback and recognition of frontline staff.

The role requires a Bachelor’s degree and 1+ years of healthcare experience, with lean or design thinking experience preferred and strong communication skills.