RN Hospice Clinical Services Manager

Arc Hospice & Palliative Care; Fort Lauderdale (FL); On-site; USD 88,000 - 108,000; Full time

Job summary

Arc Hospice & Palliative Care is seeking a Manager of Clinical Services to lead a team of RNs, aides, social workers, chaplains and other clinical staff. This full-time role provides direct supervision, care coordination, and regulatory oversight across the service area, balancing staffing, quality initiatives, and staff development.

The manager participates in QAPI, implements improvement projects, and supports after-hours leadership when needed.

Qualifications

• Current RN license in good standing in the state of employment.
• Bachelor’s degree in nursing or related field preferred.
• Minimum of three years clinical experience in hospice, palliative care, or related setting.
• Minimum of one year leadership or supervisory experience preferred.
• Current CPR certification.
• Strong clinical judgment, communication, and organizational skills.
• Proficient in electronic medical record systems and Microsoft Office.
• Ability to work in home and facility settings with reliable transportation and valid driver’s license.
• Demonstrated empathy, sensitivity, and ability to support patients and families from diverse backgrounds.

Responsibilities

• Provide direct supervision to assigned interdisciplinary team members, including performance oversight, coaching, and delegation of responsibilities.
• Ensure clinical care is delivered according to the individualized plan of care and in accordance with hospice regulations, organizational policies, and professional standards.
• Coordinate and facilitate weekly IDG meetings when assigned to patient-facing care teams, ensuring interdisciplinary communication and plan of care updates.
• Review clinical documentation for timeliness, completeness, and compliance with regulatory requirements.
• Support patient care transitions and collaborate with the Director of Clinical Services on staffing and caseload distribution.
• Provide real-time coaching and intervention to staff regarding symptom management, family dynamics, ethical concerns, or complex care needs.
• Participate in the hiring, orientation, training, and evaluation of clinical staff in collaboration with Human Resources and the Director of Clinical Services.
• Maintain awareness of and respond to quality, safety, and service concerns within the team; implement corrective actions as appropriate.
• Assist in scheduling and coverage planning to ensure patient needs are met, including after-hours or weekend situations as needed.
• Participate in QAPI and compliance activities and implement improvement initiatives related to clinical quality and staff performance.
• Model professionalism, accountability, and compassionate care in all interactions with patients, families, and team members.

Skills

Leadership

Coaching

Communication

Organization

EMR proficiency

Education

Bachelor's degree in nursing or related field

Tools

EMR systems

Microsoft Office

Job description

Arc Hospice & Palliative Care is seeking a Manager of Clinical Services to lead a team of RNs, aides, social workers, chaplains and other clinical staff. This full-time role provides direct supervision, care coordination, and regulatory oversight across the service area, balancing staffing, quality initiatives, and staff development.

The manager participates in QAPI, implements improvement projects, and supports after-hours leadership when needed.