RN Clinical Trainer & Operations Support Lead

Acentra Health, LLC; United States; Presencial; USD 80 000 - 115 000; Tempo integral

Resumo da oferta

Acentra Health is seeking an Instructional Design and Trainer Mid (Clinical Trainer and Operational Support) to support clinical and operational needs within the Integrated Health Solutions division.

The role develops practical job aids and contract-specific training for providers serving Medicaid populations, ensuring consistent application of workflows and timely, member-centered services.

Qualificações

• Active, unrestricted RN license in at least one U.S. state.
• Extensive experience working with Medicaid programs and utilization management in a health plan, managed care, provider, government, or vendor environment.
• Demonstrated clinical experience creating, interpreting, or applying utilization management.

Responsabilidades

• Develop, update, and maintain job aids, reference guides, process documents, checklists, presentations, and other learning materials for clinical staff.
• Create training content related to utilization management, case management, and assessments, including clinical workflows, documentation standards, systems, contract requirements, and escalation processes.
• Support onboarding and orientation for new clinical staff by coordinating training activities, preparing materials, reinforcing role expectations, and helping new employees apply knowledge in day-to-day operations.
• Deliver or co-facilitate contract-specific training for staff working in utilization management, case management, and assessment programs.
• Partner with operational leaders, clinical subject-matter experts, quality teams, implementation teams, and other stakeholders to identify training needs and ensure materials reflect current policies, workflows, and client requirements.
• Translate complex clinical, regulatory, system, and contract information into clear, practical guidance for clinical staff with varying levels of experience.
• Provide operational support during implementations, workflow changes, system enhancements, new program launches, and other initiatives that affect clinical staff or service delivery.
• Assist with readiness activities, including training plans, schedules, attendance tracking, knowledge checks, competency validation, and follow-up support.
• Review staff questions, workflow concerns, and training feedback to identify opportunities for clarification, process improvement, and additional education.
• Support the development and maintenance of standardized training materials while incorporating state-specific and contract-specific requirements as needed.
• Collaborate with quality and operational teams to reinforce documentation accuracy, clinical decision-making standards, productivity expectations, and compliance requirements.
• Participate in meetings, workgroups, workflow design sessions, system demonstrations, and other activities necessary to maintain current knowledge of assigned programs.
• Use sound clinical judgment and Medicaid program knowledge to identify potential operational risks and elevate issues to the appropriate leader.
• Maintain appropriate confidentiality and comply with all corporate policies, including HIPAA and its Privacy and Security Rules.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Conhecimentos

Utilization management knowledge

Medicaid program experience

Clinical training development

Formação académica

Registered Nurse license (RN)

Descrição da oferta de emprego

Acentra Health is seeking an Instructional Design and Trainer Mid (Clinical Trainer and Operational Support) to support clinical and operational needs within the Integrated Health Solutions division.

The role develops practical job aids and contract-specific training for providers serving Medicaid populations, ensuring consistent application of workflows and timely, member-centered services.