Instructional Design & Trainer, Mid (Clinical Trainer and Operational Support)

Acentra Health, LLC; United States; Sur place; USD 80 000 - 115 000; Plein temps

Résumé du poste

Acentra Health is seeking an Instructional Design and Trainer Mid (Clinical Trainer and Operational Support) to support clinical and operational needs within the Integrated Health Solutions division.

The role develops practical job aids and contract-specific training for providers serving Medicaid populations, ensuring consistent application of workflows and timely, member-centered services.

Qualifications

• Active, unrestricted RN license in at least one U.S. state.
• Extensive experience working with Medicaid programs and utilization management in a health plan, managed care, provider, government, or vendor environment.
• Demonstrated clinical experience creating, interpreting, or applying utilization management.

Responsabilités

• Develop, update, and maintain job aids, reference guides, process documents, checklists, presentations, and other learning materials for clinical staff.
• Create training content related to utilization management, case management, and assessments, including clinical workflows, documentation standards, systems, contract requirements, and escalation processes.
• Support onboarding and orientation for new clinical staff by coordinating training activities, preparing materials, reinforcing role expectations, and helping new employees apply knowledge in day-to-day operations.
• Deliver or co-facilitate contract-specific training for staff working in utilization management, case management, and assessment programs.
• Partner with operational leaders, clinical subject-matter experts, quality teams, implementation teams, and other stakeholders to identify training needs and ensure materials reflect current policies, workflows, and client requirements.
• Translate complex clinical, regulatory, system, and contract information into clear, practical guidance for clinical staff with varying levels of experience.
• Provide operational support during implementations, workflow changes, system enhancements, new program launches, and other initiatives that affect clinical staff or service delivery.
• Assist with readiness activities, including training plans, schedules, attendance tracking, knowledge checks, competency validation, and follow-up support.
• Review staff questions, workflow concerns, and training feedback to identify opportunities for clarification, process improvement, and additional education.
• Support the development and maintenance of standardized training materials while incorporating state-specific and contract-specific requirements as needed.
• Collaborate with quality and operational teams to reinforce documentation accuracy, clinical decision-making standards, productivity expectations, and compliance requirements.
• Participate in meetings, workgroups, workflow design sessions, system demonstrations, and other activities necessary to maintain current knowledge of assigned programs.
• Use sound clinical judgment and Medicaid program knowledge to identify potential operational risks and elevate issues to the appropriate leader.
• Maintain appropriate confidentiality and comply with all corporate policies, including HIPAA and its Privacy and Security Rules.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

Connaissances

Utilization management knowledge

Medicaid program experience

Clinical training development

Formation

Registered Nurse license (RN)

Description du poste

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Job Summary and Responsibilities

Acentra Health is looking for an Instructional Design and Trainer Mid (Clinical Trainer and Operational Support) to join our growing team.

Job Summary

The Instructional Design and Trainer Mid (Clinical Trainer and Operational Support) provides clinical and operational support across the Integrated Health Solutions division. This position develops practical job aids, learning materials, and contract-specific training for clinical staff working in utilization management, case management, and assessment programs. The role supports onboarding, reinforces consistent application of clinical and operational workflows, and helps teams deliver accurate, timely, and member-centered services for Medicaid populations.

Responsibilities

• Develop, update, and maintain job aids, reference guides, process documents, checklists, presentations, and other learning materials for clinical staff.
• Create training content related to utilization management, case management, and assessments, including clinical workflows, documentation standards, systems, contract requirements, and escalation processes.
• Support onboarding and orientation for new clinical staff by coordinating training activities, preparing materials, reinforcing role expectations, and helping new employees apply knowledge in day-to-day operations.
• Deliver or co-facilitate contract-specific training for staff working in utilization management, case management, and assessment programs.
• Partner with operational leaders, clinical subject-matter experts, quality teams, implementation teams, and other stakeholders to identify training needs and ensure materials reflect current policies, workflows, and client requirements.
• Translate complex clinical, regulatory, system, and contract information into clear, practical guidance for clinical staff with varying levels of experience.
• Provide operational support during implementations, workflow changes, system enhancements, new program launches, and other initiatives that affect clinical staff or service delivery.
• Assist with readiness activities, including training plans, schedules, attendance tracking, knowledge checks, competency validation, and follow-up support.
• Review staff questions, workflow concerns, and training feedback to identify opportunities for clarification, process improvement, and additional education.
• Support the development and maintenance of standardized training materials while incorporating state-specific and contract-specific requirements as needed.
• Collaborate with quality and operational teams to reinforce documentation accuracy, clinical decision-making standards, productivity expectations, and compliance requirements.
• Participate in meetings, workgroups, workflow design sessions, system demonstrations, and other activities necessary to maintain current knowledge of assigned programs.
• Use sound clinical judgment and Medicaid program knowledge to identify potential operational risks and elevate issues to the appropriate leader.
• Maintain appropriate confidentiality and comply with all corporate policies, including HIPAA and its Privacy and Security Rules.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of responsibilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

Required Qualifications

• Active, unrestricted registered nurse license in at least one U.S. state; ability to obtain additional licenses as required by business or contract needs.
• Extensive experience working with Medicaid programs and utilization management in a health plan, managed care, provider, government, or vendor environment.
• Demonstrated clinical experience creating, interpreting, or applying utilization management