RN Clinical Ops Lead — Multi-Site Coordinator

Northwestern Memorial Healthcare; Carol Stream (IL); On-site; USD 53,000 - 85,000; Full time

Job summary

Northwestern Medicine is seeking a Clinical Operations Coordinator RN for Family Medicine in Bloomingdale and Bartlett. The role oversees daily clinical operations across practice sites, coordinating clinical staff and provider schedules while maintaining quality patient care.

Clinical leadership ensures staff knowledge aligns with evidence-based practices, with direct patient care less than 20% of the time.

Qualifications

• Current state licensure or certification in a clinical field.
• BSN or degree completion within two years of hire.
• Licensed registered nurse (RN).
• Minimum of five (5) years of clinical experience.
• Basic Life Support Certification from an American Heart Association accredited source.
• Effective communication and interpersonal skills.

Responsibilities

• Supervise and direct the office’s clinical support staff, manage workload distribution and prioritization of tasks.
• Participate in interviewing, hiring, training, progressive discipline, dismissals, and performance appraisals.
• Oversee and direct day to day office clinical operations within budget guidelines.
• Assist with managing providers schedule templates and optimize patient care hours to enhance productivity.
• Schedule staff and allocate resources across hours of operation to maximize patient access and satisfaction, provider productivity and efficiency, and staff productivity.
• Responsible for front-line communication with staff to receive and provide feedback regarding clinical workflow, quality and productivity.
• Ensure that service excellence is delivered and perform service recovery whenever necessary.
• Manage medical surgical supplies within budget.
• Ensure accuracy of all data collection and data entry by site staff through training and compliance monitoring and facilitate and oversee flow of information to and from central administrative offices.
• Conduct office staff meetings on a regular basis in coordination with practice leadership.
• Attend and actively participate in leadership meetings.
• Ensure that patient dignity and confidentiality are always maintained.

Skills

Effective communication

Interpersonal skills

Leadership

Education

BSN or equivalent degree completion within two years

Job description

Northwestern Medicine is seeking a Clinical Operations Coordinator RN for Family Medicine in Bloomingdale and Bartlett. The role oversees daily clinical operations across practice sites, coordinating clinical staff and provider schedules while maintaining quality patient care.

Clinical leadership ensures staff knowledge aligns with evidence-based practices, with direct patient care less than 20% of the time.