RN Care Manager – In-Home Care | Full Time | Fairfax County

TheKey; Alexandria (VA); On-site; USD 81,000 - 121,000; Full time

Benefits offered by this job

Competitive Compensation

Flexible PTO

Health & Wellness

401(k) with company match

Pet Insurance

Job summary

TheKey is seeking an RN Client Success Manager to lead in-home care planning and clinical leadership across local travel regions. You will conduct holistic RN assessments, advocate for clients and families, mentor home caregivers, and ensure regulatory compliance and high-quality service.

Ideal candidates hold an active RN license, 5+ years in healthcare or case management, and strong interpersonal and documentation skills. Travel up to 75% is required; a BSN is preferred.

Qualifications

• Active RN license in the state of employment (BSN preferred).
• 5+ years in healthcare, elder care, home health, or case management.
• BSN preferred or higher education credentials.”

Responsibilities

• Perform in-person clinical assessments and home safety evaluations.
• Build relationships with clients and families to support satisfaction and long-term quality of life.
• Lead and mentor home caregivers to ensure safety and service quality.
• Ensure alignment with state regulations and clinical best practices.
• Oversee care escalations and coordinate with interdisciplinary partners and payors.

Skills

Clinical leadership

Client advocacy

Interpersonal skills

Documentation technology

Education

RN license in state of employment

BSN preferred

Job description

Overview

RN Client Success Manager

Location: Local Field Travel (up to 75%) | Type: Full-Time

Salary: $81,000 – $121,000 / year + Comprehensive Benefits

Why Join TheKey?

For nearly 20 years, TheKey has led the industry in concierge-based, long-term home care. We believe aging at home should be defined by dignity, independence, and exceptional care.

As an RN Client Success Manager, you move away from standard bedside burnout and step into a high-impact, holistic clinical leadership role. You’ll have the autonomy to design meaningful care plans, advocate for seniors, and mentor dedicated caregiving teams—all backed by a supportive, industry-leading organization.

What You’ll Do

• Holistic RN Assessments: Conduct in-person clinical assessments, home safety evaluations, and routine reassessments to craft tailored, life-enriching care plans.

• Client & Family Advocacy: Build deep, lasting relationships with clients and their support networks to ensure high satisfaction and long-term quality of life.

• Care Team Leadership & Mentorship: Guide, instruct, and supervise home caregivers to ensure compliance, safety, and top-tier service delivery.

• Quality Assurance & Compliance: Ensure seamless alignment with state regulations, clinical best practices, and overall care excellence.

• Case & Operations Management: Oversee care escalations, navigate changing client needs, and collaborate with interdisciplinary partners and payors.

Responsibilities

What We’re Looking For

• Education & Credentials: Active, unencumbered RN License in state of employment (BSN preferred).

• Experience: 5+ years in healthcare, elder care, home health, or case management preferred.

• Key Skills: Strong clinical judgment, excellent interpersonal and conflict resolution skills, and tech-savviness for timely electronic documentation.

• Requirements: Valid Driver’s License, active auto insurance, and ability to travel locally up to 75% of the time.

Qualifications

Perks & Benefits

• Competitive Compensation: $81,000 – $121,000 annually.

• Flexible PTO: Dedicated Flexible PTO plan for exempt employees, plus recognized holidays and floating holidays.

• Health & Wellness: Comprehensive Medical, Dental, and Vision coverage, HSA/FSA options, and TouchCare VirtualCare.

• Financial Security: 401(k) with company match and life insurance.

• Lifestyle Perks: Employee Assistance Program (EAP) and Pet Insurance.

Ready to transform how the world ages at home?