RN Client Success Manager | Home Care | Full Time | Vienna

TheKey; Vienna (VA); Hybrid; USD 73,000 - 89,000; Full time

Benefits offered by this job

Medical, dental, and vision

401(k) with company match

Generous PTO

Mileage reimbursement

Professional growth opportunities

Job summary

TheKey is seeking a Client Success Manager for Vienna, VA and surrounding area. This full-time, exempt role blends field visits with office work to support seniors and their families through onboarding, care planning, and ongoing coordination.

You will lead clinical intake, develop individualized care plans, supervise caregivers, ensure regulatory compliance, and maintain documentation in ClearCare/WellSky, while building strong relationships with clients and local healthcare partners.

Qualifications

• Active RN license in Virginia is required.
• Associate Degree in Nursing is required; BSN preferred.
• 5+ years in healthcare, geriatrics, home health, hospice or case management.
• Experience with electronic health records / home-care software (ClearCare/WellSky a plus).

Responsibilities

• Lead initial clinical intake and ongoing assessments.
• Craft individualized care plans and ensure service delivery.
• Partner with clients, families, and staff to provide high-touch support.
• Remain compliant with state regulations and clinical standards.
• Maintain timely documentation in ClearCare/WellSky.
• Identify cross-referral opportunities and coordinate LTCI processes.
• Participate in after-hours on-call triage when needed.

Skills

Active listening

Communication skills

De-escalation

Conflict-resolution

Tech savvy

Education

Associate Degree in Nursing

BSN preferred

Tools

ClearCare/WellSky

Job description

Overview

TheKey is seeking a Client Success Manager for our Vienna, VA & surrounding area

Position Type: Full-Time, Exempt

Location: Vienna, VA

Base Compensation / Range: starting at$81,000 (varies on experience)

Travel Requirement: Up to 30% local travel within the area.

About TheKey

For over two decades, TheKey has provided premier in-home care services designed to help older adults thrive at home with independence, dignity, and peace of mind. As one of the nation's leading home care providers, we are committed to client well-being, clinical excellence, and caregiver development.

Why Join Us?

• Impactful Mission: Serve as the trusted clinical advocate, directly improving the quality of life for seniors and their families.

• Autonomy & Variety: Balance field visits in your local community with flexible documentation and care coordination.

• Total Rewards: Competitive salary, comprehensive medical, dental, and vision packages, 401(k) with company match, generous paid time off (PTO), mileage reimbursement, and professional growth opportunities.

Responsibilities

The RN Client Success Manager is the linchpin of our personalized care model. In this hybrid field/office role, you will lead the initial clinical intake and ongoing assessments, craft individualized care plans, and ensure exceptional service delivery.

You will partner closely with clients, their families, and our caregiving staff to guarantee responsive, high-touch support from day one—acting as both a clinician and an empathetic client relationship manager.

What You'll Do

• Client Engagement & Onboarding: Conduct comprehensive, in-person nursing assessments, home safety reviews, and care plan development for new and existing clients across Vienna, VA area.

• Clinical Care Plans: Convert health assessments, lifestyle preferences, and daily routines into dynamic, customized care plans; adjust plans promptly as conditions change.

• Caregiver Oversight & Training: Guide, mentor, and supervise caregivers to ensure adherence to state home care regulations and company clinical standards.

• Quality & Retention: Make regular home visits and quality assurance checks (including visits during the first shifts and first two weeks of service) to build strong family relationships and maximize retention.

• Operational & Team Alignment: Maintain timely and accurate documentation in ClearCare / WellSky, partner with staffing coordinators to match ideal caregivers to client needs, and provide guidance on long-term care insurance (LTCI) documentation.

• Community & Growth: Identify cross-referral opportunities and strengthen partnerships with local healthcare providers and community resources.

• On-Call Support: Participate in rotating after-hours/on-call triage as needed to ensure seamless coverage.

Qualifications

What We Are Looking For

• Licensure: Active, unencumbered Registered Nurse (RN) license in the state of Virginia.

• Education: Associate Degree in Nursing required; Bachelor of Science in Nursing (BSN) preferred.

• Experience: 5+ years of experience in healthcare, geriatrics, home health/home care, hospice, case management, or social services preferred.

• Relationship & Communication Skills: Exceptional bedside manner, active listening, de-escalation, and conflict-resolution abilities.

• Tech Savvy: Comfortable utilizing electronic health records / home-care management software (experience with ClearCare/WellSky is a plus) and mobile documentation.

• Mobility & Independence: Valid driver’s license, reliable personal vehicle, and active auto insurance for local travel throughout Vienna area.

Physical Requirements & Working Conditions

• Ability to travel up to 30% of working time within the local service territory.

• Ability to lift, push, pull, or carry up to 15–20 pounds.

• Prolonged periods of sitting, standing, walking, and operating standard office technology (laptop, mobile device).

TheKey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.