RN Case Manager: Telephonic Wellness & Care Coordinator

CVS Health; New Orleans (LA); On-site; USD 54,000 - 117,000; Full time

Job summary

CVS Health is seeking a full-time case management professional based in Louisiana to coordinate member care, evaluate medical needs, and drive wellness through integrated programs. The role requires active clinical licensure and CCM certification, with strong communication and motivational interviewing skills, plus robust documentation and regulatory compliance.

Travel up to 125 miles for field visits is expected.

Qualifications

• Current/Active Clinical Licensure (RN, SW, LCSW, LPC, LMFT).
• Strong customer service orientation and problem solving.
• Excellent documentation and compliance with regulatory standards.

Responsibilities

• Coordinate all case management activities with members to evaluate medical needs and facilitate overall wellness.
• Develop strategies to address issues to outcomes and enhance member wellness through integration.
• Instruct programs and procedures in compliance with network management and clinical coverage policies.
• Travel within 125 miles round trip for 1 day in the field; work schedule may include evenings up to 9pm local time.

Skills

Customer service

Problem solving

Communication skills

Motivational interviewing

Documentation/compliance

Organizational skills

Travel willingness

Telephonic skills

Education

Bachelor's or Master's Degree

CCM Certification

Experience in Managed Care Organization

Job description

CVS Health is seeking a full-time case management professional based in Louisiana to coordinate member care, evaluate medical needs, and drive wellness through integrated programs. The role requires active clinical licensure and CCM certification, with strong communication and motivational interviewing skills, plus robust documentation and regulatory compliance.

Travel up to 125 miles for field visits is expected.