RN Care Manager — Patient-Centered Care Leader

100 LCMC Health; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

LCMC Health in New Orleans is seeking a Care Manager to serve as the hub of patient case management and care planning. You will coordinate with the care team to implement plans, facilitate transitions, and pursue outcomes with compassion.

Develop individualized care plans, perform outbound calls to assess health status, identify barriers, and coordinate referrals. Maintain EPIC documentation and educate patients on self-management, aiming for quality, cost-conscious care across the continuum.

Qualifications

• Current nursing license to practice in Louisiana.
• 2 years of professional nursing or care management experience.
• WORK SHIFT: Days (United States of America)

Responsibilities

• Develop individualized care plans, including prioritized goals, that consider the patient’s and caregivers’ goals, preferences and desired level of involvement in the care management plan.
• Make outbound calls to assess patient’s current health status.
• Identify gaps or barriers in treatment plans.
• Coordinate care for members and makes referrals to outside sources.
• Ensure members discharging from hospital or emergency department receive the necessary services and resources, including medication reconciliation.
• Triage symptom‑based calls per approved protocols for a wide range of patients.
• Enroll patients and manage alerts for various home monitoring programs.
• Provide approved general health information and guidance to public caller from approved sources by assessing needs of the caller.
• Document all workflows in EPIC system for purposes of tracking and quality assessment.
• Provide patient education to assist with self‑management of wellness and disease.
• Educate enrolled members on chronic and acute disease processes.
• Interact with LCMC Health care partners, leadership and/or physicians to discuss clinical questions, concerns, strategies, and care plans to achieve quality and cost management objectives.
• Demonstrate energy, excitement, and a passion for quality work.

Job description

LCMC Health in New Orleans is seeking a Care Manager to serve as the hub of patient case management and care planning. You will coordinate with the care team to implement plans, facilitate transitions, and pursue outcomes with compassion.

Develop individualized care plans, perform outbound calls to assess health status, identify barriers, and coordinate referrals. Maintain EPIC documentation and educate patients on self-management, aiming for quality, cost-conscious care across the continuum.